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Northwell Health Customer Svc Rep - FlexStaff in New Hyde Park, New York

Req Number 9588

Job Description

Provides assistance and information to a high volume of patients who have COVID-19-related inquiries.

  • Utilizes department-issued equipment to work remotely.

  • Handles 30-50 inbound and outbound calls each day in a high-volume, fast-paced environment.

  • Documents customer inquiries, issues, transactions and other relevant information into Salesforce application.

  • Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.

  • Demonstrates critical thinking when assisting patients.

  • Ability to multitask multiple computer applications while speaking with a patient.

  • Performs related duties, as required.

REQUIRED

EXPERIENCE AND QUALIFICATIONS

  • High School Diploma, required. Associate Degree, preferred.

  • Minimum of one (1) year customer service experience, required. Experience in healthcare industry, preferred.

  • Excellent communication and problem resolution skills, required.

  • Excellent customer service telephone skills; ability to listen attentively and speak clearly in pleasant, professional manner, required.

  • Excellent organization, tracking and follow-up skills, required.

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