Job Information
T.F. O'Brien Cooling & Heating Customer Support Associate in New Hyde Park, New York
Customer Support Associate T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.
Full Time: Onsite
T.F.O' Brien Cooling & Heating is looking for an energetic and motivated Customer Support Associate. Will act as a liaison, provide product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best customer support associates are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to help people. Customer support associates can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and the customer support associate can gather that for you. Problem-solving comes naturally to the customer support associate. They are confident at troubleshooting and investigating if they dont have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Qualifications:
Strong people skills. Assist in dispatching field personnel. Ability to understand and offer solutions to customers. Excellent organizational & communication skills. Capable of multi-tasking & working on and/or involved with multiple projects. Desired to learn and be a team player.
Responsibilities:
Scheduling of service calls for our HVAC Technicians Promote the residential service and commercial & maintenance agreement program. Interact effectively with field personnel to achieve total customer satisfaction. Expedite field personnel calls efficiently. Ensure that past due and credit hold customers are offered service only after account is up to date. Determining the quickest, most effective ways to answer a clients or customers questions. Troubleshoot with the customer's Air conditioner systems or heat system through the phone.
Key Relationships:
Customers & Potential Customers Service Technicians Service Manager Installation Manager Operations Manager Sales Team
Pay: $21 - $25.00 Per Hour + Commission
Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability and Paid Training.
Benefits We Offer:
401(k) with company match Vacation, Holiday, and Sick Pay Dental Insurance Vision insurance Health insurance Life insurance Competitive compensation Paid Overtime Disability insurance Employee assistance program Employee discount program Room for growth within the company laptop, headset & access to integrated software
How to Apply: If this sounds like you, spend some time learning about T.F.O' Brien, Cooling & Heating by visiting https://tfobrien.com/careers/