Job Information
PAR Technology Corporation Concierge Services Specialist (Restaurant Tech exp or former Restaurant Manageme in New Hartford, New York
Hi there! Have you noticed that the restaurant industry is changing?
We are PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals, and moments they love.
At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products-from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware-work "better together." This unified approach, fueled by over 40 years of experience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we're not just creating technology; we're crafting a future where operations are streamlined, experiences are enhanced, and every interaction is an opportunity for growth.
Position Description:
As aConcierge Services Specialist at PAR Technology Corporation, you will manage and maintain the Data Central database for multiple clients. Data Central is a back-office restaurant solution offering functionalities like cost of goods management, scheduling, payroll, reporting, and more. Your primary goal will be to become a subject matter expert on the platform, enabling you to provide exceptional service and support to our clients.
You'll work in a collaborative team environment, handling database administration tasks so that our clients can focus on running their businesses. This is an exciting opportunity for individuals with restaurant management experience and a knack for technology, particularly POS and back-office systems.
At PAR Technology Corporation, you'll have the opportunity to combine your restaurant expertise with your passion for technology. By helping our clients succeed, you'll play a key role in delivering seamless operational solutions to a growing customer base in the hospitality industry.
Position Location: US Remote
Reports To: Sr. Manager, Client Support
What We're Looking For:
- 1-2 years of experience in the technology industry.
- Previous experience in a hospitality management role. Understanding of back-of-house responsibilities including cost of goods, scheduling, payroll, reporting
- A strong customer service orientation and the desire to exceed client expectations.
- A passion for learning, with an eagerness to grow technical and interpersonal skills.
- A problem-solving mindset, with the ability to think critically and creatively.
- Excellent written and verbal communication skills. This role will be about 70% email support and 30% phone support
- Proven ability to write clear, simple instructions for complex topics.
- Attention to detail with the ability to understand the bigger picture.
- Strong organizational skills and time management abilities.
- Ability to work independently and collaboratively within a team.
- Proficiency in Microsoft Office, especially Excel.
- A proven track record in Professional Services.
- Familiarity with agile and dynamic technical environments.
What You'll Do:
- Support and coordinate client needs with a focus on delivering outstanding customer satisfaction.
- Execute timely and high-quality updates to client databases, ensuring data integrity.
- Suggest process improvements to enhance the client experience.
- Handle multi-channel support, including phone and email communication.
- Monitor and manage email inquiries and ticket creation for new support opportunities.
- Keep internal and external tracking systems updated.
- Utilize tools like Data Central, SharePoint, Microsoft Office, and AutoTask to perform daily tasks.
- Respond promptly and professionally to client calls and emails.
- Perform miscellaneous duties as needed to support team goals.
Interview Process:
Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Team (via MS Teams)
Compensation: The base salary range for this position is $55,000 to $60,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments.The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly