Job Information
Danaher Corporation Technical Specialist – LIS & Remisol in New Delhi, India
Job Summary.
Technical Specialist will be responsible for ensuring high quality service response and coordinate field service for any escalated issues by setting up action plan / Telephone Support / On site visit for effective its closure for LIS & Integration Platform.
In addition the Technical Specialists will conduct Trainings , workshop ,on field visit to enhance competency of Field.
Duties and Responsibilities:
Respond to field timely for critical issues, Escalations on LIS & Collaborate with Stake Holders & Client on specific requirements for Installation Automation Integrated platform
Actively involved in Installation of Lab Automation & Integration& Ready to Travel across India on short notice to handle critical Technical Issue / Escalations
Gather customer information and determine the issue by evaluating / analyzing the symptoms & Resolve hardware / software related issues in coordination with FSE, RSM, Sales, Applications
Develop Trouble shooting guide / Create repository for critical issue & resolutions, Provide Tools , Tech Updates to field & Create Tracking mechanism for all escalation with action plan for effective closure
Level-3 Technical support / redirect to appropriate resources. Escalate further to Level2 /BU as appropriate , Innovate new Techniques / Solutions that can impact in improving Client delight Conduct Trainings, Workshop , on-site Training to enhance FSE competency
Abilities
Ability to speak / write clearly in English and Hindi or any other language
Knowledge of customer service practices
Phone etiquette
Knowledge of IVD industry & clients is preference
Knowledge of relevant software applications /equipment .
Most Important Competencies Required:
Teamwork - must be able to work and collaborate with other employees
Ability to influence others - must be able to inform, convince, and persuade others to action on key initiatives
Results orientation - must deliver results
Communication—must be able to effectively communicate in both written and verbal forms
Customer Focused , team oriented, Non political
Qualification and Experience:
B.E (IT / Electronics) /B Tech /M Tech or equivalent with at least 3 years of Work experience on LIS Integration in IVD or Similar field
IT solutions / LIS Certification
Domain Knowledge of TCP/IP, ASTM, Serial port, FTP
Experience in Health care Domain (LIMS and HIMS),HL7, ASTM,EDI,API and other integration technologies, gathering requirements, technical analysis and design,
Handled Lab Automation & Integration
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