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J&J Family of Companies Product Owner in New Brunswick, New Jersey

Johnson & Johnson Services Inc. is recruiting for a Product Owner located in New Brunswick, NJ or Tampa, FL.

Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”

The Product owner will partner closely with the Chief Product Owner to drive the strategy and product roadmaps for the Global Services t Management Systems Platforms. This individual will work in close partnership with business stakeholders to ensure solutions delivered by the IT development teams solve the business and/or market needs being requested. This role is critical in creating visibility into product status and will serve as the point of contact for our development and business stakeholders. Position will execute the day-to-day activities of business discovery, defining and grooming user stories, backlog management, prioritization, sprint planning and delivering solutions that enable business value. This role will be involved in the advancement of Chabot and intelligent automation opportunities across the GenesysDX (previously Bold360) and platforms to provide seamless and valued experiences for this contact channel.


  • Continued delivery of the defined product strategies and roadmaps

  • Perform Discovery of Business needs, document functional requirements

  • Oversee the entry of Business needs into the Demand Management Intake platform

  • Create and manage user stories which includes but is not limited to:

  • Elicitation of requirements and User story grooming with functionally specific project teams

  • Update user stories until they are in Definition of Ready (DoR)

  • Define user acceptance criteria in review with functional project teams

  • JIRA Product Backlog Administration

  • Provide consultation on requirements to business owner

  • Oversee the prioritization of requests in the backlog; coordinating with BA’s, Development teams and the Chief Product Owner

  • Review and approve documentation of work product, user stories, backlog

  • Communication to all project stakeholders with updates & status of pending & in-progress requests

  • Assist the BSE Test Lead in the development of a test plan and confirming resource requirements

  • Create and track appropriate metrics and KPIs for products in remit



  • A minimum of a bachelor’s degree

  • A minimum of 5 years of relevant business experience

  • Experience with Salesforce and / or GenesysDX (previously Bold360)

  • Experience with Agile product development and Product Ownership

  • Understanding of the Scrum process

  • Experience working with JIRA for creation, management, and reporting of user stories

  • Superior communication and collaborative skills

  • Superior Account and Stakeholder Management skills


  • Advanced degree or IT major

  • Appropriate Systems Certifications

  • Strong business systems analysis and reporting skills are


  • Up to 10% of travel is required.

    At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

    Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-Florida-Tampa-8800 Grand Oak Circle

Other Locations

North America-United States-New Jersey-New Brunswick


Johnson & Johnson Services Inc. (6090)

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