Job Information
RWJBarnabas Health Assistant Director in New Brunswick, New Jersey
Assistant DirectorReq #:0000127111
Category:Billing/Collections/Registration
Status:Full-Time
Shift:Day
Facility:RWJ New Brunswick
Department:Patient Access Services
Location:
Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901
RWJ New Brunswick is hiring an Assistant Director of Patient Access.
Summary:
The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.
The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary tools to complete the functions successfully.
They are responsible for ensuring the department is staffed appropriately according to volume and budget.
The Assistant Director oversees payroll, evaluations, accuracy of the registration process and ensures the department achieves the established performance goals.
The Assistant Director will ensure that there is excellent patient throughput, exemplary customer service, strategies to mitigate denials and registration errors.
Responsible for the oversight of all registration and operational functions within the Patient Access Department with primary focus on excellent customer service.
Ensures that processes and procedures are in place that ensure that the role of registration in the revenue cycle is effectively managed.
Responsible for ensuring the accuracy of registrations, which includes correcting and tracking registration errors via daily reports
Participates in Revenue Cycle Leadership meetings.
Responsible for the education of all staff and must ensure all registration staff is competent and recertified yearly on mandatory education,
for providing all Patient Access staff, including ancillary departments, with weekly and monthly reporting of Key Performance Indicators.
Manages multiple departments/staff and assures all issues are addressed and patients are registered appropriately without delay.
Delegates and prioritizes work assignments in relation to the patient's needs and staff's competence.
Provides clear communication and expectations for staff around KPI's and goals.
Responsible for ensuring that staff schedules, competencies and practices are managed appropriately.
Ensures that all updates and changes in the registration process are effectively communicated.
Responsible for the productivity and performance of the department, it is accountable for the performance, measurement, monitoring, and reporting of functional areas aligned with established management targets/KPIs.
Creates action plans and follows through on them for issues of competence and training as identified through the work queues and reports.
Proactively monitor and act upon all aspects of the Patient Access Department registration functions through the analysis of management reports and related documents.
When metrics are not being met, the Assistant Director of Patient Access is expected to create, implement and monitor action/work plans designed to improve these metrics.
Communicates issues and policies to all staff members as it relates to department and ancillary areas.
Informs staff of system updates and is responsible for providing any/all pertinent information related to registration issues.
Maintains open communications with management.
Promote and emulate a customer service focus that supports the overall departmental goals as demonstrated by the Press Ganey and HCHAPS survey tools.
Ensure that action/work plans to improve Employee Engagement Scores are followed through and implemented.
Ensures that Patient Access Department practices and operations are integrated with other clinical and hospital departments, along with the System Business Office Operations.
Proactively manages the budgeted FTE s and overtime within their assigned areas.
Demonstrates a high level of efficiency, accuracy and productivity.
Completes all other duties as assigned..
Qualifications:
Bachelor's Degree preferred
Minimum of 7 years in management/leadership role
Minimum of 10 years Patient Access /Revenue Cycle experience
Knowledge in all aspects of registration, Non-Federal and Federal billing
RWJBarnabas Health is an Equal Opportunity Employer