Campus Pride Jobs

Aging Technician/ Digital Navigator

Eastern Carolina Council

Do you enjoy working on a variety of projects and positively impacting multiple communities? Eastern Carolina Council of Governments (ECC), located in New Bern, NC, is seeking a qualified individual to fill an Aging Technician/Digital Navigator position. ECC serves a 9-county region that has a land mass of 5,710 square miles and a population of approximately 644,000 people. The successful candidate will have prior work experience in Human and Senior Services. Position duties may include, but are not limited to:

• Receive, return, or initiate telephone contact with clients seeking assistance or identified by Queens University Center for Digital Equity (CDE) for assistance.
• Discuss with each older adult their home internet access or need for home internet access, technology experiences and their devices.
• Assess their access to technology, current digital skill level pertaining to what they need to accomplish the plan, connectivity needs, and internet use priorities.
• Set agreed goals for Digital Navigator services. Confirm the details with the older adult.
• If necessary, advise older adult about free or affordable home internet service options for which they may qualify, assist older adults to apply for services they choose, and support their efforts to secure service.
• Track each older adults progress and types of requests, keep accurate and timely records, and report outcomes as required using the CDE Customer Relationship Management (CRM) system.
• If necessary, advise older adults about sources of affordable computers or other internet connected devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.
• Coach older adults as necessary to use their home internet services in order to meet their internet use priorities. This may include both in person, phone, and online interactions, as well as referral to sources of additional digital literacy skill training.
• Track each older adults progress and types of requests, keep accurate and timely records, and report outcomes as required.
• Makes a variety of presentations regarding technology, digital literacy, and computer use.
• Works with community organizations to establish and maintain computer and digital education opportunities for older adults.
• Plan and manage assistance to each older adult with the goal of fulfilling the agreed goals.
• Assist in writing grants for primary and supplemental funding; assist with budget planning and program administration.

Knowledge, Skills, and Abilities Required

• Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer, and device characteristics, and common online services and applications to older adults.
• Excellent self-organization, language capacity, and cultural competency.
• Excellent telephone and online communication skills, including the ability to establish trust with older adults of varied educational and cultural backgrounds.
• Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity.
• Ability to creatively solve problems, and negotiate and handle stressful situations in a positive manner.
• Ability to provide excellent customer service, establish appropriate boundaries with older adults, and to demonstrate innovation and flexibility.
• Ability to comply with confidentiality of protected personal information.
• Ability to communicate effectively, in written and oral form, with public officials, community organizations, and the general public.
• Ability to maintain effective working relationships with staff, public officials, and other persons assisting with older population.

The position requires some traveling within ECCs nine-county region and attending some evening meetings. Ex ellent benefits package including 401k, employer paid benefits and LGERS. Hiring range starts at $41,700; salary DOQ.

How to Apply

Email completed North Carolina PD-107 application (available at https://oshr.nc.gov/nc-state-government-paper-application-employment-pd-107), letter of interest, and resume to Human Services Manager David Rosado at drosado@eccog.org. The position is open until filled. EOE (Equal Opportunity Employer).

About New Bern

ECCs office is located in the heart of downtown New Bern, NC. This scenic riverfront city is centrally located along North Carolinas coast at the union of the Trent and Neuse Rivers.

Job Type: Full-time

Pay: From $41,700.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• New Bern, NC 28562 (Required)

Work Location: In person