BCD Travel Director, Customer Success in Netherlands, Netherlands
Are you an experienced corporate travel professional who can articulate the value BCD can bring to our customers’ hotel programs? Do you thrive in a fast-paced and complex environment, where no two days are the same? Do you have a proven ability to develop and maintain good relationships with prospects and existing clients along with internal stakeholders at all levels of the organization? If so, we want you to join our team.
Director, Customer Success
Full-time, Remote, Can be located anywhere in Europe, UK, or North AmericaYou will report to Ambra D Christie
We are looking for a Director, Customer Success to join our Hotel Solutions commercial team. As a member of the team responsible for BCD’s comprehensive approach to hotel category management, Stay, you engage with clients throughout the customer life cycle to drive savings and increase hotel attachment. You lead Stay client activations, working with clients and program management to implement and optimize technologies and solutions that deliver value for all parties involved. You provide valuable education and recommendations to clients which enhance their corporate hotel programs. You effectively communicate and collaborate with internal stakeholders from various departments to continuously improve our suite of hotel solutions.
You will love this job if:
You love being consultative and spending much of your day interacting with a wide variety of clients and internal resources
You are wired to dig in and understand how things work, unearth problems and collaborate with the appropriate teams to find resolutions that benefit our customers and BCD
You are obsessed with continuous improvement and optimization – making things that do work, work better
You like being a part of a truly global team
And you’ll hate this job if:
You shy away from tough conversations with clients and internal stakeholders
You have a low tolerance for change and do not like to manage competing priorities
You expect to be given precise direction and guidance
You prefer to spend your days much the same, working on projects independently
A snapshot of this opportunity
Develop and maintain good relationships with prospects and existing client key contacts. Act as a trusted advisor in all aspects of hotel category management
Lead customer workshops focused on hotel category management topics including sourcing strategies, booking technologies and traveler engagement. Provide recommendations tailored to individual customer
Ensure contractual commitments are met by all parties. Share progress to commitments with clients, program management and senior leadership. When needed, create action plans to address any forecasted commitment shortfalls
Coordinate with resources from multiple departments on the development and delivery of hotel-related solutions including Product Planning, Marketing, Global Supplier Relations, Project management and technology support
Coordinate with program management and project resources to ensure customer configurations are programmed to deliver successful outcomes to all parties
Monitor and analyze performance data on a regular basis. Identify opportunities early and engage with program management, technology resources and/or spend management consultants to drive improvements
How you can set yourself apart
Extensive experience business travel industry experience
Experience in program management, consultancy and/or sales
Strong ability to multi-task and manage competing priorities
Experience with travel industry technologies (i.e. OBT, payments, sourcing)
Proven understanding of data and insight
Self-starter with a consultative approach
We encourage you to apply and continue to grow in your career. Remember that your knowledge of BCD Travel and passion for our company can be as important as the listed requirements. Create your profile and upload your resume/cover letter via our website. Feel free to reach out to Jacklynn Dunnigan w ith any questions via firstname.lastname@example.org. Note: send your application via the website only.
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