Job Information
ABB INC Senior Field Service Engineer in NEENAH, Wisconsin
JOB REQUIREMENTS: Senior Field Service EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports to Field Service ManagerYour role and responsibilities In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is: Remote This role is contributing to the Electrification Service division in Midwest. You will be mainly accountable for: *Contributing to customer satisfaction by planning and executing service work as per customer order and expectations. *Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. *Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams. *Coaching technicians and engineers and supervising complex site activities.Qualifications for the role Bachelor\'s Degree in Electrical Engineering (OR High School Diploma / GED with a minimum of 10 additional years of related engineering / field experience). Minimum of 5 years of field engineering experience. Demonstrated & ability to build strong interpersonal and customer service skills. Demonstrated ability to work effectively with minimum supervision, with strong business acumen. Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver\'s license. Knowledge of industrial customer base in geographical area preferred. Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and... For full info follow application link. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4EFF29E2848841D2