Campus Pride Jobs

JOB REQUIREMENTS: Customer Service Representative - R6977 DESCRIPTION/RESPONSIBILITIES: The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned. * Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s) * Receives and responds to requested material specification changes and processes appropriate actions * Submits project changes through internal operating systems as needed * Ensures timely order entry and proactively manages order timelines for assigned account(s) * Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges * Receives and responds to customer complaints and processes appropriate corrective action * Supports pricing requests * Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory * Prepares purchase orders for outside materials * Prepares and reviews required business reports * Helps to monitor the team\'s overall workload to level load as needed * Helps to identify and share best practices * Supports continuous improvement initiatives * Demonstrates knowledge of Menasha\'s products and capabilities to align with customer\'s products and objectives #LI-HM1 #MPC Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Education & Experience Requirements: * High school diploma or equivalent required * Minimum of 2 years of relevant experience required * Prior display, graphic, and/or contract packaging industry experience preferred * Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint Knowledge, Skills & Abilities: * Ability to design, implement and execute CRM business processes and associated applications * Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty * Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department * Familiarity with organization\'s policies, standards and procedures guiding customer interactions * Knowledge of practices, tools, and techniques for communicating with a customer * Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests Physical Requirements & Work Environment: * Primarily works in an office environment with occasional time spent in a production and/or warehouse setting * Position may be based at Menasha Packaging site or customer location ***** APPLICATION INSTRUCTIONS: Apply Online: https://tinyurl.com/5742yr8t Other: Applicants ONLY to apply via URL link provided!