Campus Pride Jobs

JOB REQUIREMENTS: Associate Service Operations Manager - 19529 DESCRIPTION/RESPONSIBILITIES: Requisition #:19529 Functional Area: Leadership Employment Type: Full-Time Work Options: In Office at Location Specified Above #LI-Onsite Work Hours: 8:00-4:30 Position Summary This position is responsible for managing the activities of a department within Managed Services to ensure services are performed in a quality manner, productivity gains are achieved, and internal/external customer client service expectations are met. Job Responsibilities * Leads, develops and coaches team: + Provides clear expectations, feedback and recognition + Participates in the hiring/selection process + Writes and conducts performance evaluations and progress reports + Handles associate relations issues * Delivers results in line with the following key metrics/accountabilities: + Associate retention + Client loyalty and retention objectives + Revenue and gross margin objectives + Service turnaround times and work processing deadlines (state and internal) + Productivity objectives + Quality objectives * Builds a culture around operational excellence core capabilities of data based decision-making, shared responsibility and accountability, engaging in healthy feedback, driving process improvement, and continuously enhancing our client experience. * Applies Quality Management and Business Process Improvement principles. Facilitates continuous process improvements for the department and the company as a whole. Fosters environment for associates to participate in process improvement efforts. * Designs, implements and monitors internal processes, procedures, and measurement systems to ensure production, accuracy, client experience and regulatory requirements are satisfied. * Acquires and maintains expertise on regulatory requirements.Plays a lead role in modifying services to accommodate changing regulatory requirements. * Actively participates in business planning, new service development, partnership development, and other tactical departmental processes and procedures to identify service enhancements and internal productivity gains. * Maintains ongoing communication and positive working relationships with all associates, clients, business partners, vendors and J. J. Keller departments to resolve service issues and other concerns in a fair, consistent and timely manner. * Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines. * Enforces and supports all company and department policies, procedures, and initiatives. Fully support the company\'s commitment to safety and the environment and strive to maintain a clean, healthy and safe workplace. J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is \$57,290.00 to \$71,610.00 which varies depending on factors including, but not limited to, a candidate\'s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Nearest Major Market: Oshkosh Nearest Secondary Market: Appleton Job Segment: Operations Manager, Business Process, Compliance, Service Manager, Consulting, Operations, Management, Legal, Customer Service, Technology ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications Experience: * 5+ years of experience in a services delivery or customer service environment. * Peopleleadership exp rience preferred. Education: * Bachelor\'s Degree inBusiness Related Field preferred. Other Skills/Qualifications: * Strong verbal and written communication skills. * Strong organizational and time management skills. * Strong project management, process analysis and problem solving skills. * Ability to interact with internal and external customers at all levels. * Sincere commitment to providing outstanding client service. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment. ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=1bb8d71b9415eaf21bb0fb851337ccbf Other: Applicants ONLY to apply via URL link provided!