DuPont Order Fulfillment Representative II in NCR, Philippines
Order Fulfillment Representative II (Job Number: 207877W-01)
Receives andverifies the accuracy of customer purchase orders and sample orders by email,fax, EDI, web portal and enters into SAP within 24 hours upon receipt.
Reviews allelements of Order Fulfillment from order entry to invoicing to ensure customerexpectations are met.
Follow upwith customers on any issues related to product quality, product availability,price discrepancies, freight rates and other items that might impact theability to meet customer’s expectations in terms of delivery date, invoiceaccuracy & other critical measurements.
Issuance ofdebits, credits, returns per SOX regulations having the appropriate DOAapproval.
Proactivelyliaise with cross functional group (SC, plants, warehouses, quality etc.) toensure that orders will ship in a timely manner.
Ensureorders are being billed on time by monitoring dispatches in the warehouse andsailing schedules for exports.
Whereappropriate, coordinate inter/intra company stock transfer orders (STOs).
Coordinatewith the Master Data team to maintain/update customer master data and make sureall information are up to date and relevant for seamless customer support.
Receivesinquiries from internal and external customers; initiates and follow up withrequired action for response to resolve variety of order and customer relatedissues.
Assist SC inproviding/developing business processes and incorporate into CS standardprocedures.
Receivescustomer complaints and enters them into designated global complaint systemwithin 24 hours of receipt and provides timely updates to customer on progressand resolution.
Assists inroot cause analysis and problem solving for supply chain or customer servicecomplaints.
Effectivelymanage documents according to our Records Retention Policy and SOPrequirements.
Education / Experience
Bachelor’s degree holder
At least 2 years’ experience in CustomerService, Sourcing and Logistics
Familiar with SAP business systems, Microsoftsystems.
Good interpersonal skills,team player.
Good analytical and organizingskills.
Proactive, keen to details andresults oriented.
Strong oral and writtencommunication skills.
Having an owner mindset.
Ability to work in afast-paced environment while maintaining CS requirements and meeting deadlines.
Primary Location: APAC-Philippines-NCR-Mandaluyong
Organization: Nutrition & Biosciences
Education Level: Bachelor's Degree (±16 years)
Employee Status: Regular
Job Type: Experienced
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.