Job Information
BASF Assistant Manager, Customer Service in Navi Mumbai, India
Assistant Manager, Customer Service
LOCATION
COMPANY
JOB FIELD
JOB TYPE
JOB ID
LOCATION
COMPANY
JOB FIELD
JOB TYPE
JOB ID
O bjecti v es of t h e P osi t ion
Why does this position exist? With what permanent objectives?
To service the customers of the assigned Business Unit and order management
uDriving Service Excellence
vProactive Customer Orientation
wCommunication Effectiveness
xContinuous Improvement
M ain Areas of Responsibilities and Key Activities
Strategic- Key Activities:
Perform sales and delivery order management according to SOP
Monitor orders and communicate to customer & Sales team on order status
Perform business rules and manage data related to order-to-cash process
Operational:
Respond to verbal (or written) requests in a timely and professional manner, ensuring any promises made are fulfilled
Determine the appropriate solution by following operating procedures. Resolve issues without unnecessary delay and escalate more complex problems as required
Listen carefully to instructions and questions and check for understanding
Consistently deliver work tasks on time and to agreed standards. Alert colleagues or manager in advance when timeline or quality of the deliverables is likely to be affected
Proactively seek guidance and asks questions to understand structures, processes, systems and responsibilities EV SCM, and how own role contributes to the broader team goals
Creation of Sales Orders based on customer PO or Sales Forecast
Follow up with counter parts for order allocations and vessel bookings. Delays if any should be pro-actively communicated within the team
Tracking of orders, Sales & Customer Receivables on daily basis and highlighting issues if any
Connect with Customer on periodic basis
Ensure High Seas Documentation and follow up with customer for Notarized Agreement and BOE. Once received upload the same in local sales order and inform our local high seas team
Customer AR follow up for payment purpose review credit limit with sales team
Follow up with PSUs ( IOCL / HPCL ) for Call ups against the tender qty and to keep a track of the supplies to avoid oversupply. Forecast and plan the orders to avoid / minimise delay penalty. Align with Sales colleague and transmit the orders accordingly
Focus on digitalisation and utilization of digital tools
Co-ordinate with transportation team for vehicle placement & reduced cost for the BU
APO forecasting and updating the same in system
Inventory control & review of aged inventory
Job Skills:
Well versed with SAP Order To Cash (OTC) processes
Good understanding of the products/services of relevant business segments
Good knowledge of the business processes
Service excellence competencies
Ability to collaborate within and outside the team for servicing the customers
Job Requirements (minimum requirement to carry out the work)
Edu c a t i o n
- University degree, minimum Bachelor’s degree
W o r k in g E x pe r i e n c e
- Minimum 6 years total professional experience
T e c hn i c a l & P r o f e ss i o n a l Knowledge
Well versed with SAP Order To Cash (OTC) processes
Good understanding of the products/services of relevant business segments
Good knowledge of the business processes
Skills
- English speaking and writing, interpersonal skills
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Auniquetotal offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
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We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.
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Navi Mumbai, MH, IN
BASF India Limited
Logistics & Supply Chain Management
Permanent
99604
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