Job Information
Robert Half Desktop Support Analyst in Naugatuck, Connecticut
Description We are in search of a Desktop Support Analyst based in NAUGATUCK, Connecticut. The successful candidate will be part of our dynamic team, providing technical support and assistance to our employees. This role involves troubleshooting and resolving computer hardware and software issues, managing service desk tickets, and providing assistance with system deployments and configuration management.
Responsibilities:
• Provide technical support and guidance to employees, assisting with hardware and software problems
• Manage service desk tickets, ensuring timely resolution and effective communication with end-users
• Utilize Microsoft and Active Directory tools to troubleshoot and resolve technical issues
• Handle system deployments and configuration management tasks, ensuring systems are correctly set up for employees
• Maintain an up-to-date knowledge of Microsoft Windows Server and other relevant technologies
• Work closely with other team members to identify and resolve more complex issues
• Monitor system performance and take necessary action to maintain optimal performance
• Assist with the training of employees on new systems and software as needed
• Contribute to the continuous improvement of our IT support processes and procedures
• Stay updated with the latest industry trends and emerging technologies to ensure effective technical support. Requirements • Proven experience in a similar role as a Desktop Support Analyst or related field.
• Proficiency in Microsoft Office Suite and Microsoft Windows Server.
• Strong knowledge of Active Directory.
• Familiarity with computer hardware and configuration management.
• Experience in managing deployments and providing deskside support.
• Ability to handle service desk tickets efficiently and effectively.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Commitment to staying updated on the latest technological advancements and best practices.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Demonstrated commitment to providing excellent customer service. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .