Job Information
J&J Family of Companies Sr Analyst, Digital Insights & Analytics in National Capital, Philippines
Sr Analyst, Digital Insights & Analytics - 2406212637W
Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
The Digital Experience Enablement (DXE) team is recruiting for a Senior Analyst, Digital Insights & Analytics for our Manila, Philippines location. DXE is a team of service experience professionals who enable modern digital capabilities and provide outstanding service experiences for our customers employee, suppliers, and business stakeholders.
The Sr. Analyst will be responsible for the DXE Product Insights portfolio including the creation and management of the DXE product and content dashboards, reports and insights. The individual in this role will be responsible for the strategy, definition and execution of the digital analytics solution across all DXE products. The Sr. Analyst will lead the design and creation of Insight dashboards and support of the operational analytics. They will collaborate with DXE Product and Content managers, JJT and Business stakeholders to craft the solutions to drive data driven insights and decisions.
Key Responsibilities:
Craft and develop Product Dashboards in support of the DXE Product suite including but not limited to web portal, chat, telephony, workflow, etc. that track key performance indicators (KPIs), ensuring stakeholders have visibility into product health and user engagement
Complete data analysis & interpretation to uncover trends, patterns, and actionable insights to drive product optimization and strategic decision making
Partner with the Product and Content Managers to define the KPIs and Metrics needed to support the execution of the product roadmap and digital strategy
Lead run state operations and identify opportunities for improvements through the execution
Support the DXE operations team in maintaining and improving the DXE intake tools
Design, implement, and analyze A/B tests and other experiments to evaluate the impact of product changes and optimize user experiences
Provide consultation and mentorship on best practices around usage of our digital products based on market analysis
Design and execute Voice of the Employee feedback sessions to acquire insights and identify areas of opportunities
Collaborate with SBS and GS Data Governance, Business Analytics and Reporting teams
Qualifications
Education
Minimum required education: Bachelor's Degree
Experience and Skills
Required:
2 years experience business analysis, data sciences, product user experience or equivalent experience
Strong collaboration skills, with experience in bringing together cross functional teams and leading execution in an agile delivery model.
Proficient with tools such as MS Office suite and JIRA.
Very organized with strong attention to detail
Highly self-motivated with ability to handle multiple priorities
Excellent communication skills, both written and verbal with the ability to interact across all interpersonal levels
Preferred :
Prior experience using Google Analytics or similar digital analytics tools
Experience working within Agile Methodologies
Ability to create clear, detailed, concise user stories, acceptance criteria and artifacts
Primary Location Asia Pacific-Philippines-National Capital-Manila
Organization Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function Business Intelligence
Req ID: 2406212637W