Job Information
HCA Healthcare Product Analyst II in Nashville, Tennessee
Description
Introduction
Do you want to join an organization that invests in you as a Product Analyst II? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Product Analyst II like you to be a part of our team.
Job Summary and Qualifications
The Product Analyst II reports to the Manager, 3M HIM Technologies – Regulatory Team. Provides product support for Regulatory Products and 3M HIS products, including the 3M Web Coding and Reimbursement System (3M CRS), the 3M 360 Encompass System, and the 3M Audit Expert/Health Record Management Software (AEHRM). The candidate understands the application of various regulatory products, including grouper files and code dictionaries, and how they contribute to and interact with other enterprise applications. Performs testing and provides application support for Regulatory updates and projects involving 3M HIS products, or for other related products that will interface with these applications. The position provides IT expertise and clinical knowledge in analyzing and collaborating on IT and business opportunities to deploy timely quarterly regulatory releases and implement industry regulatory changes. Monitors vendor performance, reviews vendor issue management for responsiveness and accuracy of resolution, and reports service level performance to vendor and HCA Healthcare leadership.
MAJOR RESPONSIBILITIES
Product Support
With knowledge of Health Information Systems and health informatics, this position supports compliant, integrated coding, abstracting, and billing, and related systems. Works with vendors on current and future releases. Attends prerelease and release meetings for regulatory software updates. Performs application testing for upgrades, fixes, and changes. Acts as third level support for CRS, 360 Encompass, and AEHRM issues reported to Client Support Services. Participates in validation testing post any regulatory software update. Participates in team evaluations to recommend changes to regulatory applications and products. Assists team with incident management and working support incidents, as assigned, through resolution. This includes communicating with end users, business partners and service desk analysts throughout the issue life cycle. Responsible for defect management and follows department policy and procedure. Assists with reviewing and processing eSAF (Electronic Security Access Forms) for user access requests.
Communication/Documentation
Responsible for communicating via multiple media, including but not limited to WebEx conference calls, in person participation and via written documentation across audiences with varying levels of technical expertise
Exceptional written and verbal communication skills and the ability to communicate effectively with individuals at various levels within and outside the organization
Other
Strong interpersonal skills and the ability to work with a team
Experience with change management policy and procedures
Experience working with diverse and complex projects
ICD-10-CM/PCS and HCPCS/CPT coding experience or IT support of encoder products
Demonstrated experience in establishing and strengthening relationships
Detail oriented and analytical with organization skills
Meets or exceeds project deadlines
Ability to prioritize multiple activities and tasks simultaneously and adapt to rapidly changing environment
Strong problem and issue resolution skills
Highly motivated and able to work independently with little supervision
Flexible and adaptable to meet changing priorities
Experience supporting and troubleshooting HL7 interfaces (including ADT, BAR, DFT, MDM, ORU) preferred
Experience with business requirement writing preferred
What qualifications you will need:
EDUCATION
Bachelor's Degree - Required
EXPERIENCE
3 or more years of experience in specifically related responsibilities - Required
3 or more years of experience in coding experience or IT support of coding products -Preferred
Or equivalent combination of education and/or experience could be considered
LICENSES, CERTIFICATIONS & TRAINING
Registered Health Information Administrator (RHIA) - Preferred
OTHER SKILLS & ABILITIES
Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients - Required
Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect - Required
Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA Healthcare - Required
Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA Healthcare - Required
Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement - Required
Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results - Required
Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors - Required
Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA Healthcare by challenging others to excel and hold themselves and others accountable for achieving results - Required
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Product Analyst II opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.