Job Information
Advance Financial Overnight Customer Service Representative in Nashville, Tennessee
Are you looking for better pay, better benefits, a career? And on top of that, a $500 Sign-on Bonus paid after 90 days of employment.
Looking for an overnight position that uses your incredible customer service skills? We are looking for people just like you! Our Overnight Customer Service Representatives help customers online, in person, and over the phone. You'll provide our customers with a world-class customer experience.
Benefits We Offer
Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:
$16-$24 per hour - with and additional $2.50 per hour for our overnight CSRs
$500 Sign-on Bonus paid after 90 days of employment
Generous PTO and paid time off to volunteer
Paid parental leave
100% company-paid health insurance
401k with 5% company match
Student Loan Repayment Plan
What You'll Do
Assist customers online, in person, and over the phone
Welcome customers and work to provide the best customer experience possible
Accurately assist customers with loan application to completion
Work with team leads to meet and exceed monthly goals
Answer any and all customer questions – yes, we really mean all
Use company best practices to provide consistent and amazing customer service
Work with money – being able to reconcile a cash drawer accurately is a must!
Listen and be able to build relationships with your customers and teammates
Participates in ongoing learning and development
Happily complete other responsibilities assigned by your management
What We're Looking For
High School Graduate or equivalent
Dedication to helping others
Experience in service-related field (cash handling experience preferred)
Understand the demands of working in a retail environment
Stay coachable – this is one of the keys to growing with our company
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights, and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal breaks.
Work Environment
Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.