Campus Pride Jobs

The Operations Services and Solutions Specialist is a key role within the People, Culture and Belonging (PCB) Operations Optimization team at Vanderbilt University. This position supports the daily operations of a variety of programs developed for staff at Vanderbilt University. The role involves working closely with internal and external partners to support the execution of staff programs. The role will play a crucial role in coordinating and executing day-to-day administrative and operational activities for the Operations Optimization team and the programs they execute.

The People, Culture, and Belonging Division at Vanderbilt University is at the forefront of enriching employee experience, moments that matter and pioneering learning practices. We aim to transform how our community learns, thrives, and connects, nurturing a culture where innovation meets excellence, supporting our university's noble mission goal.

Duties and Responsibilities:

• Serve as backup to central People Solutions Desk, providing exceptional customer service to all visitors by promptly greeting them, understanding their needs, and connecting them with the appropriate resources or personnel.

• Provide guidance to PCB People Solutions Desk staff in times of need related to specific topics of concern. Such as i9 troubleshooting, navigating customer service challenges, resolving complex inquiries, etc.

• Manage the administrative logistics for the New Hire Orientation program (Vanderbilt Voyage), including:

o Coordinating room reservations, catering orders, and equipment setup to ensure a seamless onboarding experience for new hires.

o Maintaining the program schedule and communicating updates to relevant stakeholders.

o Overseeing the email inbox and responding to inquiries in a timely and professional manner.

o Providing administrative support as needed to facilitate a successful new hire orientation.

• Facilitation of PCB programs such as Vanderbilt Voyage (New Hire Orientation) on a routine basis.

•Partner closely with the Operations Optimization team to plan, staff, and execute ongoing staff programs and events on campus. Responsibilities include:

o Scheduling program dates, times, and locations to maximize attendance and participation.

o Recruiting and directing volunteers or additional staff support as needed.

o Organizing program materials, signage, and other logistics to create a positive experience for attendees.

o Gathering feedback and data to continually improve the programs offered and making recommendations on process improvement based on data and feedback collected.

• Provide oversight and day to day supervision of student workers or interns as needed.

• Establish and maintain positive working relationships with People, Culture and Belonging division as well as departments across campus.

• Provide professional and technical support in executing day-to-day program activities.

• Champion of our values: belonging, self-direction, collaboration, and growth.

• Additionally, undertake any other responsibilities as needed. , and growth.

Supervisory Relationships:

This position does not have supervisory experience and reports to the Senior Director, Operations Optimization.

Qualifications

• Bachelor’s degree, or the equivalent, is required.

• Superior verbal and written communication skills are required.

• Ability to exercise good judgment in the handling of confidential information.

• Ability to use current computer technology, such as MS Windows, Excel, Word, PowerPoint, etc.

• The ideal candidate will be a highly motivated, professional team player with courteous interpersonal skills and an excellent customer service attitude.

• Candidate must also have the capacity to perform in an intellectually rigorous and complex academic environment.

• The ability to apply sound judgment in all situations is required, as are excellent organizational skills with meticulous attention to detail.

• Ability to work independently, take initiative, manage multiple projects simultaneously, meet deadlines, and adapt to changing priorities are essential.

• Values the importance of equity as an organizational operating principle and is committed to equity, diversity, and inclusion.

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal-opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.

Commitment to Equity, Diversity, and Inclusion At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.