Job Information
HCA Healthcare HR Shared Services Coordinator in Nashville, Tennessee
Description
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a HR Shared Services Coordinator with HCA Healthcare you can be a part of an organization that is devoted to giving back!
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic HR Shared Services Coordinator to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
The Human Resources Shared Services Coordinator (HRSSC) is a member of the Human Resources Service Center (HRSC) team, responsible for providing front-line customer service and support to employees (active and inactive), managers, HR Field staff, and company vendors for questions, issues, and problems related to HR and Payroll Tier I. The HRSSC Tier I Representative will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions like onboarding, status change, compensation, separations, etc. The HRSSC Tier I Representative will work under direction from an HRSC Supervisor to ensure HR service delivery is consistently high-quality and partner with Compensation COE, Payroll Service Center, HR Business Partners, Managers, Employees, Sedgwick Vendor, License Manager Pro Vendor, and other HROC Service Groups. Shared Service Coordinator Reps will utilize Atlas, Trinisys, Lawson, Case Management, Kronos, Sedgwick ViaOne, License Manager Pro, and Outlook Mailboxes.
What you will do:
Troubleshoot questions from field HR representatives and partnering HROC service groups regarding Lawson system, new hire actions, payroll information, licensure and certifications.
Facilitate license updates in Lawson on behalf of HCA’s third party vendor.
Assist managerial staff with employee actions when needed. This includes but is not limited to: terminations, payroll adjustments, internal transfers, onetime payments and status changes.
Provide FMLA and leave of absence information to a third party vendor (Sedgwick, Prudential, etc.) for all HCA employees when requested.
Facilitate ‘second-day’ entry of licensure and education, as well as upload background checks and drug screens appropriately for all hired HCA employees.
Accept and complete data entry upon receipt of certification renewals via case ticket from Employees, Managers, HRBPs, etc.
Serve as a liaison between employees and payroll service center.
Assist managers and local HR in entering and uploading disciplinary action information to employee records.
Provide excellent customer service. Respond to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer. Route/refer calls for advanced support and follow up as required.
Review employees’ current position within onboarding to complete/update start date for all new hires, rehires and transfers appropriately per HRBP/Manager/Recruiter request.
Prior knowledge of HR concepts and terminology
Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
Strong customer service orientation
Strong customer service orientation
Must be flexible, work well under pressure, and have the ability to readily adapt to change
Performs other duties as assigned
What qualifications you will need:
Bachelor's Degree, required
Significant and direct experience in a customer service center environment may be considered in lieu of college degree requirement
1 years of relevant work experience, required.
1+ year(s) of experience in HR Service center, preferred.
Human Resources Group empowers our people to grow and give purpose to the HCA Healthcare culture. We deliver our Human Resource model in three sectors: HR Business Partners, HR Shared Operations and HR Centers of Excellence. HR Business Partner teams are critical to the success of our HR delivery model. We drive performance to achieve successful results to better care for our patients, communities and each other.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our HR Shared Services Coordinator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.