Job Information
Hyatt Housekeeping Coordinator in NASHVILLE, Tennessee
Description:
Housekeeping Coordinator will be an integral part of the Dream NashvilleRooms Operationsteam.The primary role of thispositionwillbetheday-to-daycoordinationofthedepartment.
• AnswerHousekeepingDepartmentcalls
• Scheduleandcoordinateworkassignments
• Dispatchworkticketsappropriately
• Communicate with Front Office throughout the day to ensure rooms are prioritized according to arrival needs.
• Communicate all VIPs and long term stays assigned by Front Office to Housekeeping Supervisors
• Monitor vacant dirty rooms in the system and communicate with Supervisors on the floor so they can direct Room Attendants appropriately.
• Communicate Due Out room status after check out time to Front Office
• Answer calls from RAs from guest rooms reporting various needs for linen, supplies or maintenance and communicate to the Supervisors and House Attendants through Alice
• Monitor all tickets in Alice and ensure that all open tickets for Housekeeping are completed and closed in the system on a timely basis.
• Inventory supplies and notify Management when items fall below established par levels
• Assist Housekeeping Management with supply orders and monitor open orders following up with vendors as necessary
• Maintain Housekeeping office cleanliness and organization
• Handleitemsfor"LostandFound"accordingtotheHotel’sstandards
• Respondtoallguests’concernsinatimelyandprofessionalmanner
• Whenneeded,superviseroomattendants,housemen,andpublicattendants.
• Whenneed,superviseaneffectiveinspectionprogramforallguestrooms andpublicspace.
• Greetallguestswithafriendlysmile
• Keepallhallways,publicareasandclosetsclean,neatandvacuumed
• Reportallmissingitemsfromroom(i.e.,irons/boards,hairdryers,etc.)
• Reportanymaintenancerepairs immediately.
• Allother tasksanddutiesasassigned
Qualifications:
● Atleastone yearofexperience inahotelhousekeepingdepartment
● Experience with Opera Cloud and HotSos
Primary Location: US-TN-Nashville
Organization: Dream Nashville
Pay Basis: Hourly
Job Level: Full-time
Job: Housekeeping/Laundry
Req ID: NAS002124
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.