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Ascend Federal Credit Union Green Hills Member Service Representative I in Nashville, Tennessee

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with approximately $2.5 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 207,000 members from 28 Middle Tennessee locations and the Corporate Headquarters.

Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016, 2017, 2018 and 2019) and Training Top 125 (2015, 2016, 2017, 2018 and 2019).

Ascend offers a GREAT Total Rewards Package Including:

  • Competitive compensation

  • Culture that prides itself on promoting from within

  • Bonus potential

  • 100% Company paid medical premiums and long term disability (Full-time)

  • Company paid life insurance and AD&D

  • Impressive 401(k) match program

  • Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage (Full-time)

  • Paid Time Off that accrues based on length of service

  • Tuition assistance

  • Ten paid holidays each year (Full-time)

Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when originating and processing consumer loans, opening new accounts, business accounts, certificates, and IRAs.

  • Interview consumer loan applicants, explain loan options, rates, terms, and collateral requirements, prepare all necessary documents, verify employment, obtain credit report – assess member needs and cross-sell credit union services based on business that can be obtained from the credit report and member cues, finalize loan and disburse funds. Build successful long-term relations with member by increasing use of credit union services. Explain the different services and the benefits of each.

  • Prepare direct deposit forms and internal account transfers and update ACH/Payroll Manager as needed.

  • Open new accounts, such as share, share draft, Christmas Club, etc., and explain various accounts and ownership options. Prepare necessary documentation and complete transaction.

  • Issue instant issue cards and re-pin cards via Card Wizard Instant Issue System.

  • Assist members with using ITM machine (if applicable to branch).

  • Open Business Solutions accounts.

  • Perform other duties as required or assigned.


  • High school graduate or equivalent.


  • One to three years of similar or related experience.

Knowledge, Skills and Abilities:

  • A high level of interpersonal skills to conduct productive interviews with loan applicants and cross sell credit union services to the membership.

  • Must be accurate in all transactions.

  • Must present a friendly and professional manner toward members. Maintain a professional work environment and businesslike appearance.

  • Regular and reliable attendance is required.

  • Working knowledge of computer programs including Microsoft Word, Microsoft Outlook, IRA Service Center Software and the internet.

  • Must be able to operate or have ability to be trained to operate related office equipment including Biometric Hand Key Pass Vault System, calculator, cash dispense machine, laser printer, receipt printers, coin and currency counters, cash recycler, computer terminal (PC), multifunction copier, imager, Verifone, telephone and typewriter.

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Ascend Federal Credit Union is an Equal Opportunity Employer. It is the policy of Ascend Federal Credit Union to recruit, hire, train and promote persons in all job classifications without regard to race, religion, sex, disability, national origin or age except where sex, age or national origin are bona fide occupational qualifications.

Job ID: 2019-2200

External Company URL:

Street: 1915 Glen Echo Road