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Sutherland Global Services Customer Service Representative - Work from Home in Nashville, Tennessee

Customer Service Representative - Work from Home

Req:

22006310_en

City:

USA Work at Home

State:

USA Work At Home

Job Description:

We’re now hiring full-time, work-from-home Customer Service Representatives to provide next-level care to customers of a major company innovating the automotive industry by providing exceptional experiences for buyers, sellers and owners. The individuals we seek will be responsible for delivering exceptional service to customers calling in with questions or for assistance – and will go through a thorough training with our support team to learn the ropes -- NO NEED TO BE A CAR EXPERT!

This is the job for you if:

  • You are a quick learner, can communicate effectively, and are motivated by solving problems and meeting goals.

  • You excel at helping customers through inbound calls

  • You are an active listener and can leverage probing question skills to best assist customers

  • You are the "go-to" person who helps others understand products and services

  • You are driven to constantly expand your knowledge by leveraging coaching sessions and provided resources

What we offer:

  • Medical, dental and vision benefits

  • Paid training

  • Advancement opportunities – 80% of our frontline leaders have been promoted from within

  • Additional pay incentives

Qualifications:

Qualifications

  • Excellent English communication skills, both verbal and written

  • Experience with customer-service, help desk or technical support, account management and/or Business to Business support.

  • Proven record of multi-tasking in different systems simultaneously and prioritizing competing demands.

  • Typing skills of 35+ WPM with 85% accuracy required

  • Driven by solving problems and meeting goals

  • Strong computer skills, especially proficient in Microsoft Office, Outlook, Salesforce and other Internet-based tools.

  • High school diploma or equivalent

Requirements to work from home:

  • A quiet and distraction-free, secure place to work.

  • Excellent Internet connectivity:

  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (Wireless and/or satellite Internet Service Providers are not compatible with our systems).

  • A PC computer (NO MACS) with:

  • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)

  • 16 GB RAM

  • 10 GB available hard drive space

  • One or more available USB ports (2.0 or greater)

  • Sound/audio support

  • Windows Operating System

  • 2 - 20 inch monitors

  • Wired Keyboard

  • Wired Mouse

  • A headset to use for training and meetings that is/has:

  • USB

  • Dual ear

  • Noise-cancelling microphone

  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

#SP

Our Commitment

Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

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