Job Information
Ford Motor Company Collections Representative - Loss Prevention in Nashville, Tennessee
2+ years of experience in Collections. Must live within 50 miles commuting distance of Nashville, TN metro area
When you join Ford Motor Credit Company, your journey begins. You become part of a team that is already leading the way, with ingenious solutions and attainable products – and it is always ready to go further. At Ford Credit, you will have the opportunity to develop automotive financing experience in a positive work environment with a network of experienced leaders who will help your development into various positions within Ford Credit. The primary focus of a Customer Service Representative is to build customer relationships and brand advocates by servicing customers with honesty, expertise, and care.
Position requirements
2+ years of experience in Collections.
Currently live within 50 miles commuting distance of Nashville, TN metro area.
If applicable, complete Customer Service Assessment within 24 to 48 hours
Fulfill employment obligations in a work from home environment, maintain schedule adherence, and have reliable, high-speed internet connectivity and a quiet space (minimal distractions or interruptions) from which to work at home.
Applicant may be required to attend 1 week of in person onsite training.
Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned.
Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays.
Able to work a 40-hour work week plus overtime.
What you'll do…
Provide account support to identify solutions for customers with payment delinquencies.
Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
Navigate through a variety of system applications while speaking with customers directly.
Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current.
Always remain empathetic and emotionally resilient when determining the best solution for the customer and Ford Credit.
Always maintain a professional demeanor (i.e., attendance, promptness, focus upon job and tasks, always working and contributing)
Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.).
Welcome positive coaching and learning opportunities to improve your skills.
You'll have…
Integrity, dependability, self-motivation, and drive to learn and improve.
2+ years of experience in collections experience within a call center environment.
HS Diploma/GED.
Experience in automotive finance, banking or mortgage industries.
Proficiency PC and typing skills, i.e. Excel and Word
Initiative and ability to multi-task and problem-solve independently.
Independent and logical thinking to make fact-based decisions.
Interpersonal skills to work successfully in a large group.
Even better, you may have…
Fluency in Spanish.
College Degree.
Strong analytical skills.
Strong communication and organizational skills (oral and written).
Sales and negotiation skills to get commitments from customers.
Strong time management and follow-up skills.
Working hours
Monday – Thursday: 8 hour shift, start times range from 7a.m - 7pm*
Friday – Saturday: 8 hour shift, start times range from 7am – 2pm*
May include holidays. Shifts may change with advanced notice.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/FordCreditServiceCenters-1AV (https://urldefense.com/v3/__https://fordcareers.co/FordCreditServiceCenters-1AV__;!!N_LtwI-RPugbI9wg0dJn!C4e__nKj7TjXaTnzi0A2Olol-Hg-Ve5LYGMtQiUOn2SvGhO_cqINlgkn0agkS4sUVcmCmZmttwL8ono$)
This position is a range of salary grades 3-4 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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Requisition ID : 31996