Job Information
Merck Associate Director, Learning & Development, Integrated Account Management in Nashville, Tennessee
Job Description
Job Description
The IAM (Integrated Account Management) Learning & Development Associate Director plays a pivotal role in helping Integrated Account Management and Key Account Management teams across business units acquire the skills and knowledge needed to excel in their roles and contribute to the success of the organization’s Integrated Account Management efforts. Integrated Account Management and Key Account Management represent a very significant part of our United States business. Will play a critical role in creating and driving all the Learning & Development strategies and activities comprised in a project which aims at creating a Customer Engagement framework, Talent Acquisition strategy, Competency Model and Assessment Framework, Learning Content for Integrated Account Management and Key Account Management across our Unites States Market Operations.
If you are a highly-collaborative, experienced individual seeking an opportunity to support multiple Business Units in the United States Market from an Integrated Account Management standpoint and build the respective commercial and leadership capacity building initiatives, this role is for you.
Your responsibilities will include:
In close partnership with Senior Vice Presidents, Account Management, all United States Sales Council Members (AVPs of Sales) the Steering Committee, create and execute our United States Account Management Learning strategy and respective core programs, deliverables.
Advising senior and mid-level Integrated Account Management/Key Account Management United States business leaders on the Learning & Development implications of business decisions, strategies, and organization change efforts.
Consulting and advising Key Account Management leadership to achieve an aligned view of Learning & Development needs and priorities in support of business outcomes in the United States
Representing United States Key Account Managers/Integrated Account Managers needs and priorities into Global Learning & Development to influence global Learning & Development focus and approaches
Partnering closely with Human Health Learning & Development Commercial Capabilities Director in making sure to inform and to execute on Common and Core Key Account Management Learning solutions.
Driving Key Account Management/ Integrated Account Management initiatives by consulting with key senior stakeholders to identify performance needs and gaps, then collaborating with Global Learning & Development organization and functions to realize and implement respective programs
Monitoring and leveraging performance results and recommending Learning & Development improvement opportunities, as appropriate
Partnering with Human Resources to provide learning & development expertise in support of the development and implementation of Human Resources plans, programs, and tools to build and enhance organizational capability, as appropriate
Planning and promoting the understanding, application, and improvement of learning strategies and solutions to address talent gaps and needs
Managing direct reports in charge of executing the Key Account Management/ Integrated Account Management Learning United States strategies.
Key competencies :
Business Acumen : Ability to engage with business leaders around business strategy, goals, and business outcomes, and make sound business decisions
Leadership : Demonstrated skill in applying approaches, tools, and techniques to gain the cooperation and support of others; ability to lead by example and foster collaborative relationships
Influencing : Advanced ability to partner, collaborate, and impact decisions at all levels within and outside the organization
Creative Thinking : Demonstrated skill in applying tools and techniques for grasping new concepts, acquiring new ways of seeing things, and revising ways of thinking and patterns of behavior
Oral and Written Communication Skills : Advanced ability to express oneself to provide information to others effectively and in a succinct manner; outstanding verbal, written, and executive level presentation abilities and interpersonal skills; ability to ask thoughtful questions to gain insights, listen, and understand other perspectives
Coaching : Ability to encourage, motivate, and guide individuals and teams in learning and improving effectiveness
Decision Making and Critical Thinking : Advanced ability to use a broad range of methods, assumptions, frameworks, and perspectives when solving problems and making decisions
Planning : Tactical, Strategic: Advanced project planning and management experience, including the ability to contribute to operational (short term), tactical (1–2 years), and strategic (3-5 years) planning in support of the business plan
Understanding of L&D Policies, Standards, and Procedures : Knowledge of and ability to use industry and organization standards, procedures, and policies relevant to staff learning and development
Adult Learning : Theory and Practice: Advanced experience in applying concepts and practices of adult learning to meet the dynamic needs of the business
Learning Needs Analysis : Advanced experience in assessing competency gaps and identifying what people need to learn for successful individual and organizational performance
Collaboration – Collaborate with business units/Key Account Management/ Integrated Account Management leaders to align training programs with the organization’s Key Account Management/ Integrated Account Management goals and overall business strategy. Particular focus on On-boarding
Training Delivery – Oversee and Conduct training sessions, workshops, or webinars for Key Account Management/ Integrated Account Management teams, ensuring that the content is engaging and effective
Skill Enhancement – Target specific areas and provide learning experiences for upskilling (account planning, stakeholder engagement & mapping etc.)
Technology Integration – Incorporate platforms and technology tools to facilitate the learning and development process
Professional Development – Keep up to date with industry trends and changes in SAM/IAM/KAM strategies to ensure training content remains relevant
Feedback & Improvement – Gather feedback from Integrated Account Management teams to continuously improve training materials and methods. Measure the effectiveness of training programs through regular assessment and adjusting them as needed
Qualifications:
Bachelor’s degree required, Master’s degree preferred
Minimum of 12 years of experience in the United States Pharma market in Sales &/or in Marketing, with minimum 6 years of leadership and management experience
Minimum of 3 years of experience in the Key Account Management/ Integrated Account Management area in the US Market.
Location in Upper Gwynedd (PA) is preferred.
Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.
We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
EEOC GINA Supplement
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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)
U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
25%
Flexible Work Arrangements:
Remote
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
N/A
Job Posting End Date:
01/20/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R327005