Job Information
Amazon AFE Ops Associate, Billing and Payments in Nashville, Tennessee
Description
Role can be at either ATL12 or BNA15
Amazon’s Freight Operations team is seeking a skilled and motivated AFE Ops Associate to join the Billing and Payments team to assist in the management of document/data required for generating right first time invoicing, manual invoicing processes that produce revenue from third party shippers, verify disputed Proof of Delivery (POD), responds to customer billing inquiries and researches disputed amounts.
This is an exciting opportunity to join a new team for Amazon. An ideal candidate has a background in transportation and accounts receivables with excellent customer service skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes, and eliminate the root cause of defects within the current systems and processes. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.
Key job responsibilities
Systemically intake, escalate, and triage billing issues and follow-through to resolution
Recognize escalation trends and identify underlying defects and root causes.
Support for manual invoicing work streams
Meeting your weekly performance target goals
Identify billing gaps and track and record updates for preventative measures.
Resolve invoice discrepancies by investigating lane defects and rebilling inaccurate invoices.
Contact carriers for proof of delivery documentation and process documentation in shipper portals.
We are open to hiring candidates to work out of one of the following locations:
Atlanta, GA, USA | Nashville, TN, USA
Basic Qualifications
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Are 18 years of age or older
Preferred Qualifications
A completed Bachelor’s Degree from an accredited university or 2+ years Amazon work experience
Degree in Engineering, Operations, Logistics or related field
Expertise in MS Access and SQL
Proficiency in Lean and Six Sigma
Experience in manufacturing, transportation, customer service, and/or distribution environments
Data management & data quality control experience with experience pulling and analyzing large sets of data
Demonstrated experience using data to drive root cause elimination and process improvement.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.