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DMV MVP -Administrative Specialist I

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DMV MVP -Administrative Specialist I

Salary

$36,682.00 - $64,194.00 Annually

Location

Nash County, NC

Job Type

Permanent Full-Time

Job Number

24-15452

Department

Dept of Transportation

Division

Division of Motor Vehicles

Opening Date

01/13/2025

Closing Date

1/21/2025 11:59 PM Eastern

Job Class Title

DMV MVP -Administrative Specialist I

Position Number

60030747

Section

NCDMV Driver Services – Central Issuance

Salary Grade

NC08

• Description

• Benefits

• Questions

Description of Work

Salary Grade: NC08 Salary Range: $36,682 - $64,194

This posting is recruiting for 2 trainee positions. You only need to apply once to be considered for both positions.

The Motor Vehicles Professionals (MVP) Program is a starting point for an exciting career with the North Carolina Department of Transportation (NCDOT) at the Division of Motor Vehicles (NCDMV). It is an opportunity for those who have both a passion for transportation, public service, and the leadership potential to grow to a fascinating professional role at NCDMV. It is a unique opportunity to be a part of an important mission and gain exposure to various exciting initiatives, operations, management and leadership at NCDOT/DMV. Through this 18-month full-time, paid program, you will gain exposure to a variety of opportunities in the various fields of discipline and work within NCDMV. As you progress through this structured program, you will have the opportunity to gain experience in the various units that comprise the scope of the DMV which include Business Services, Commissioner’s Office, Customer Compliance, Driver Services, License and Theft, Training and Development, Safety and Vehicle Services. The program is designed for highly motivated individuals skilled in areas relevant to NCDMV’s operations including administrative, business, legislative and public relations.

ThisMVP Administrative Specialist I - Traineewill be assigned to theDriver Services section and the Central Issuance unit. In this role, you will be trained to issue renewals, and duplicate license/ ID cards to customers requesting endorsement and address changes via mail to residents who are temporarily residing outside of North Carolina. You will review and evaluate driver license convictions and suspensions to determine if a customer is eligible to make an application for driver license, learner permit, or level 3 license via mail, respond to customer inquiries via the phone and service account and process returned mail while updating customer records according to the returned mail guidelines. You will also receive training in updating, evaluating, and researching all documents, citations, Motor Vehicle Records (MVRs), and court transactions to maintain the accuracy and consistency of individual driving records (in-state and out-of-state). This position is responsible for keying and scanning information related to a customer’s driving record. You will also process mail and emails for CDL medical certification certificates, self-cert forms and federal variances. This position provides customer service via email or telephone and processes Affidavits and Refusals, Failures to Comply, Appear, or Pay, Out-of-state citations, Military/Federal citations/DWIs, Returned/surrendered licenses (in- and out-of-state), Felony revocations, Withdrawals, Negates and Juvenile orders. In this role, you will interact with out-of-state court systems and other state DMV offices about customer records.

As anentry level professionalat the NCDOT/DMV,MVP Administrative Specialist I Traineesare offered a starting salary of $36,682and are eligible to receive salary adjustments with satisfactory work evaluations. Upon completion of the program, MVP Program Coordinators may be eligible to transfer into an Administrative Specialist I position at $50,438. To be selected for this program, you will need to demonstrate a commitment to public service, analytical thinking, teamwork, proven academic success, and leadership potential. We value diversity in our workplace and encourage all qualified individuals, with diverse professional, academic, and cultural backgrounds to apply.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Experience with customer service by phone and/or in person with diverse clientele.

• Experience analyzing, interpreting, and/or evaluating information or data.

• Experience researching and resolving problems to make independent decisions as needed.

• Experience interpreting and explaining policy and procedures, rules, regulation, and/or laws using excellent communication skills.

• Experience in maintaining records, reports, and data using MS office products and/or Mainframe databases.

  Additional Expectations

  Ability to type a minimum of 45 WPM.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Supplemental and Contact Information

Heather McDougall –hamcdougall@ncdot.gov

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes

• No

  02

  Please acknowledge that you are aware that the starting salary for this trainee position is $36,682 and that you agree to accept this salary if you are offered the position – it is non-negotiable.

• Yes

• No

  03

  Which of the following best describes your level of experience in customer service by phone and/or in person with diverse clientele?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  04

  Explain how you have customer service experience and give an example of a time you handled a difficult customer situation.

  05

  Which of the following best describes your level of experience analyzing, interpreting, and/or evaluating information or data?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  06

  Explain how you have experience analyzing, interpreting, and/or evaluating information or data and in what job(s) you have used this skill.

  07

  Which of the following best describes your level of experience in researching and resolving problems to make independent decisions as needed?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  08

  Explain how you have experience researching and resolving problems and dDescribe a time when you needed to make an independent decision to resolve a problem.

  09

  Which of the following best describes your level of experience in interpreting and explaining policy and procedures, rules, regulation, and/or laws using excellent communication skills?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  10

  Explain how you have experience interpreting and explaining policy and procedures, rules, regulations, and/or laws using excellent communication skills.

  11

  Which of the following best describes your level of experience in maintaining records, reports, and data using MS Office products and/or Mainframe databases?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  12

  Explain how you have experience with MS Office products and list those you are most familiar with using, indicating whether you are a beginner, intermediate or expert user of the MS Office applications.

  13

  Please describe in detail why you are interested in this position and how you feel a trainee position will benefit your career path. Please address how you meet the requirements of analytical thinking, proven academic success, strong written/oral communication skills, and leadership potential.

  Required Question

Employer

State of North Carolina

Address

333 Fayetteville StRaleigh, North Carolina, 27603

Website

http://www.oshr.nc.gov/jobs/index.html

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