Dun & Bradstreet Senior Customer Success Manager in Naperville, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5594040 Why We Work at Dun & Bradstreet
Life here at Dun & Bradstreet is changing ? for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We?re wildly passionate about our purpose, and it has us evolving everything we do ? from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
We are looking for a dynamic, results-driven team member to join our growing Customer Success team.
The Customer Success Manager will play a key role in helping our Financial Services customers receive the most value from their investments in D&B products and services. The CSM manages and orchestrates the post-purchase resources necessary to successfully deliver solutions, drive adoption and value, and make our customers passionate advocates of D&B. The CSM will be responsible for interacting with key business and technical stakeholders as well as Sales teams in our Financial Services accounts to drive successful outcomes.
+ Manage post-purchase relationship for 4 - 7 Financial Services accounts
+ Create value for customers by ensuring they clearly define business outcomes, KPIs, and success criteria then building an Engagement/Success Plan
+ Conduct Onboarding, Solution Adoption and Optimization reviews to regularly engage customers and demonstrate progress toward business objectives
+ Work closely with Customer Learning and Data Advisory teams to drive adoption of our solutions and content in the customers? environments?
+ Proactively manage day-to-day post-purchase activities related to existing solution delivery and adoption, including analyzing usage and adoption
+ Interact and coordinate with Support, Global Content and Product teams as needed to ensure continued service delivery
+ Represent the ?voice of the customer?, specifically key business decision makers, within D&B, and generate business-value driven customer success stories
+ Act as an escalation point for high severity issues
+ Assess retention risk and formulate risk mitigation plans as needed
+ Bachelor?s degree required
+ 5+ years? related work experience -- post sales, professional services/consulting or customer success experience required
+ 1-2 years working with Financial Services (banking, insurance, credit card etc) preferred
+ Strong project/program management skills required
+ Experience managing systems design, analysis, and implementations a plus
+ Strong collaboration and influencing skills are critical to the success of this role.
+ Efficient multitasking and prioritization skills and must be self-organized and motivated with the ability to work independently.
+ Prior experience working with D&B services and product offerings a plus.
+ Ability to travel domestically (30%-50%)
+ Position is based on the East Coast
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or an other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your requesttoTalentAcquisitionTeam@dnb.com.Determinationon requests for reasonable accommodation are made on a case-by-case basis.
Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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