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Performance Food Group Customer Service Rep in Naperville, Illinois


Job Title:

Customer Service Rep


Eby Corporate (4010)

Job Description:

Position Summary: The Customer Service Rep – Support is responsible for assisting all customers with any inquiries regarding the company. In addition, the role is responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. The Customer Service Rep solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Position Responsibilities:

  • Strong communications skills

  • Run reporting and communicating results.

  • Input customer orders.

  • Input customer credits

  • Input order and invoicing information accurately and in a timely manner.

  • Handle 50-100 calls per day

  • Assist customers with orders and problems via phone and email.

  • Contact vendors and requests samples for customers.

  • Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.

  • Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.

  • Attend training and Customer Service meetings.

  • Performs other related duties as assigned.

  • Must be willing to work onsite

  • Working on multiple screens and multiple sites is a plus


  • Strong multitasking requests from customers, Sales, and internal departments.

  • Basic Excel experience preferred, but not required

  • SAP knowledge is a plus

  • Desire to work in a fast paced and collaborative environment

  • Prefer 6-12 months call center experience

Why should you join us? We have a lot of growth opportunity! You will have the opportunity to learn new tasks within this role as well as working with your manager on career progression, including but not limited to positions in Procurement, Inventory Management, Merchandising, Finance, Marketing, etc. We offer medical, dental, and vision on day one along with 401K with company match.

Req Number:


Address Line 1:

1415 W. Diehl Rd

Job Location:

Naperville, Illinois (IL)


1st Shift

Full Time / Part Time:

Full Time

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy ( ; (2) the "EEO is the Law" poster ( and supplement ( ; and (3) the Pay Transparency Policy Statement ( .

Required Qualifications:

High School Diploma or Equivalent



Job Category:


Preferred Qualifications:

1 year customer service experience

Address Line 2:

Ste 300N



Company Description:

Vistar customers are everywhere people work, play and shop. Vistar is America’s leading candy, snack and beverage distributor with over 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the United States. Our success is rooted in working closely with our suppliers and customers to stay ahead of the latest snacking trends. Vistar has thrived by innovating, exceeding customer expectations and fostering a collaborative culture built on teamwork, doing what’s right, and giving back to the communities we do business in.

Eby-Brown is a leading national distributor to the convenience industry, delivering award-winning foodservice and merchandising, valuable technology, and indispensable insight to more than 10,000 c-store retailers across North America. At Eby-Brown, convenience distribution isn’t just what we do, it’s all we do. Headquartered in the suburbs of Chicago, we are one of the largest wholesalers in the industry, wholly-focused on convenience stores. Our service area encompasses 21 states, working from 10 distribution centers in Florida, Georgia, Illinois, Indiana, Kentucky, Michigan, North Carolina, Ohio, Pennsylvania and Wisconsin.


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