Crate & Barrel Customer Service Associate - Remote in Naperville, Illinois
We at Crate and Barrel care a lot about helping our customers love how they live in the moments that matter. Being a part of our Customer Contact Center l means you are passionate about delivering excellent service with every interaction, and excited to learn and share expertise about our wide range of products with customers who haven’t had the chance to experience them in person. You’ll help some of our 1.6 million customers connect with the perfect item for their home. As part of the team here, you will be committed to making the ordinary extraordinary for our customers.
Our team is growing! We are looking for passionate customer service minded individuals to join our team.
What you'll do:
Answer customer questions, requests and concerns via customer interaction channels such as phone, chat, email, etc.
Provide product information and suggest alternative product solutions based on customers’ needs.
Enter orders into systems and verify all the information is accurate.
Provide delivery assistance to the customer including, but not limited to,scheduling deliveries, resolving delivery issues, ordering parts and entering return/replacements for shipped and/or delivered items.
Provide basic assistance to gift registry, such as helping customers maintain the registry, etc.
Provide service solutions and/or compensation to appease customers based on guidelines.
Perform other duties as assigned.
Develop and maintain effective, collaborative relationships with company personnel and customers.
Adhere to all Customer Service Center Guidelines.
What you'll bring:
Excellent reading and written language skills (English): good math skills
Excellent organizational skills, ability to multi-task and navigate through multiple systems in a fast-paced environment
Excellent telephone presence, interpersonal skills, and ability to communicate effectively with a diverse group of people
Excellent data entry, typing and computer skills
Thorough working knowledge of email, internet browsers, and Google platform
High School Diploma or GED is required
Office or customer service center experience is a plus
Work At Home Requirements
Minimum 25 Mbps (Preferred 50+) download without packet loss or delay and a minimum 3 Mbps upload without packet loss or delay, through broadband cable or fiber optic services, WiFi, or DSL
A secure home office or space dedicated to work, free from background noise or other distractions
Home residence within a 90 minute of any company location
Able to work within the Customer Service Full-time or Part-time hours requirements (Evening and weekend shifts required weekly)
Able to perform with minimal daily supervision, a high level of independence/autonomy
Excellent computer navigation skills (multiple windows and programs)
Ability to troubleshoot home internet and personal computer equipment
Has/or can obtain required hardware/systems/software minimums, provide proof of:
Intel Core i3 or AMD A9 (Intel Core i5 CPU Preferred)
4 GB Ram (8 GB Ram preferred)
500GB SATA Hard Drive
1 GB of Free Hard Drive Space
Windows 10 Operating System or MAC OS 10.14+
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.