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Wyndham Hotels & Resorts Banquet Captain in Napa, California

Job Summary

The Banquet Captain/Supervisor is responsible for supervising and assisting with the set-up, service and clean-up of all assigned banquet functions.

Education & Experience

  • High School diploma or equivalent and/or experience in a related field preferred.

  • College course work in a related field helpful.

  • Previous supervisory responsibility preferred.

Physical Requirements

  • Flexible and long hours sometimes required.

  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.

General Requirements

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

  • Maintain a warm and friendly demeanor at all times.

Fundamental Requirements

  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

  • Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.

  • Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel’s standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.

  • Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.

  • Respond to guests needs in a timely manner. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.

  • Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.

  • Assist in service of functions as required.

  • Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.

  • Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.

  • Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.

  • Follow all state liquor laws.

  • Be familiar with banquet menus and prices.

  • Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.

  • Hold pre-function meetings, and check staffing and menus, prior to events.

  • Assign side-work duties and stations to all servers.

  • Supervise service of station or banquet room.

  • Prepare banquet checks and obtain signatures from guest contacts.

  • Monitor ongoing functions throughout assigned shift.

  • Supervise the breakdown and clean up of all functions assigned.

  • Verify server’s paperwork when event is complete.

  • Prepare accurate captains’ reports.

  • Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff.

  • Assist in set up of audio/visual, as necessary.

  • Handle items for “Lost and Found” according to the standards.

  • Ensure overall guest satisfaction.

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