Job Information
Branch International Telesales Team Lead in Nairobi, Kenya
Branch Overview
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, Tanzania, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.
Branch’s mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).
We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.
Job Overview:
We are looking for a proactive and results - oriented Telesales Team Lead to oversee and drive the performance of our telesales team at Branch. The Team Lead will be responsible for supervising a team of Telesales Representatives, ensuring the achievement of sales targets, and maintaining high standards of customer service. This role is key to enhancing our cross-selling efforts and expanding our customer engagement initiatives.
Key Responsibilities:
Team Leadership: Lead, motivate, and manage a team of telesales representatives to achieve individual and team sales targets.
Performance Management: Monitor daily performance metrics, provide regular feedback, and implement performance improvement plans when needed.
Training and Development: Conduct onboarding, training sessions, and skill development initiatives to enhance team capabilities.
Sales Strategy: Collaborate with the sales and marketing teams to develop and implement effective cross-selling strategies.
Customer Focus: Ensure the team delivers exceptional customer experiences while promoting Branch’s products.
Reporting: Prepare and present daily, weekly, and monthly performance reports to management.
Quality Assurance: Monitor and evaluate calls to ensure adherence to scripts, quality standards, and compliance requirements.
Conflict Resolution: Address escalated customer issues and ensure prompt resolution to maintain satisfaction and loyalty.
Process Improvement: Identify gaps in processes and propose enhancements to improve efficiency and outcomes.
Qualifications:
Proven experience in a telesales or call center role, with at least 1 year in a supervisory or team lead position.
Strong leadership and people management skills, with the ability to motivate and drive performance.
Track record of meeting and exceeding sales targets.
Excellent communication, negotiation, and interpersonal skills.
Proficient in CRM systems and sales analytics tools.
Problem-solving skills with a customer-focused approach.
Ability to work in a fast-paced, target-driven environment.
A degree in business, marketing, or a related field is preferred.
Benefits of Joining
Opportunity to work in a dynamic and innovative financial institution.
Mission-driven, fast-paced and entrepreneurial environment
Competitive compensation with performance based incentives and equity package
A collaborative and flat company culture
Where we work:
Hybrid, with the option to work remote occasionally
28 days annual leave with 30 days sick leave
$500 Annual professional development budget
Opportunities for professional growth and leadership development.
Discretionary trips to our offices across the globe, with global travel medical insurance
Team meals and social events
Flexible working hours
Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications - so if you’re unsure that you meet the criteria, please do not hesitate to apply!
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