Job Information
The Cigna Group Eligibility Representative in Nairobi, Kenya
What does Cigna do?
Cigna provides health insurance services around the world. We’re passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organizations, as well as the needs of multinationals in Europe and Africa.
You can find out more about the company at www.cignahealthbenefits.com.
What makes Cigna different from other employers?
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our
customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.
Why are Eligibility Representatives important at Cigna?
Our Eligibility Representatives are in direct contact with our customers and clients. They are responsible for managing a small portfolio of clients, they engage with them and build relationships. They help our customers through e-mail or phone by providing them information and subscribing them to products. They aim to maintain accurate files on all membership updates.
What would a typical day look like for an Eligibility Representative?
As an Eligibility Representative, you are part of a team of young and international colleagues and every day you come across a wide variety of situations:
Your Responsibilities:
Delivers administrative duties and other Business services in Eligibility.
Implements and maintains eligibility for benefits.
Implements, updates and maintains automated, direct connect and manual eligibility data.
Interacts with internal & external clients and vendors to resolve issues.
Generates reports from the system, identifies and resolves discrepancies.
Identifies and recommends process improvement opportunities in the Department.
Negotiates and resolves Eligibility with clients.
Provides technical support for electronic process of membership data.
Ensures customer data is installed accurately and in a timely manner.
Works with clients’ data format and internal systems to resolve errors and technical issues.
What skills do you need?
Do you have a Degree / Diploma or similar level by experience and an excellent knowledge of English plus French/ Spanish/ German?
Great start! That’s essential for the role. If you possess excellent attention to detail, even better! You are an expert in delivering an excellent customer experience and you're quick to learn new software applications? Great!
If on top of that you have good technical and reporting skills, you are a fast learner, strong interpersonal skills with excellent written/verbal communication skills and you are a positive thinker who is used to working meticulously against tight deadlines, then you might be the ideal Eligibility Representative!
You will love this job if you…
Actively want to use your language knowledge
Love customer centric interactions over the phone
Find great satisfaction in problem-solving and being proactive
Like to take responsibility and make proposals to improve procedures
Handle files in a structured and organized way
See the importance of handling confidential information discretely
Like to actively interact with colleagues of different departments and with a global team
Cigna can offer you…
A challenging job in an international and diverse context
‘Happy You’: health and wellbeing initiatives, flexible hours, home working opportunities
A dynamic international team, team leaders who train you patiently and a team manager who makes time for you
An attractive salary and extra-legal benefits
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.