Job Information
Lenovo [LPS] Service Desk Analyst (Cantonese Speaking) in -, Malaysia
[LPS] Service Desk Analyst (Cantonese Speaking)
General Information
Req #
WD00067320
Career area:
Information Technology
Country/Region:
Malaysia
Date:
Wednesday, July 3, 2024
Working time:
Full-time
Additional Locations :
- Malaysia - Kuala Lumpur
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Lenovo PCCW Solutions (LPS) is a leading IT and technology solutions provider in the Asia Pacific region. We partner with governments and enterprises to achieve digital transformation excellence, driving business growth through our market-leading solutions and industry best practices. As a proud member of Lenovo Group, we have unlocked new synergies with Lenovo’s global reach and technological capabilities, focusing on AI, data practice and cloud. With our 4,000+ team of domain experts and a strong network of ecosystem partners, LPS is committed to providing cutting-edge AI-powered solutions and data practice to enable organizations excel in their digital journey.
This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible.
You will:
Identify and diagnose issues and problems
Support problem identification
Advise users on appropriate course of action
Monitor Issues from start to resolution
You bring:
Degree holder in IT or related fields 1-3 years of experience in IT Support, Helpdesk, or Desktop Support Functions
Able to communicate effectively in Cantonese and with good telephone etiquette
Working experience in a shared service / call centre environment supporting medium to large applications in a diverse environment globally is highly advantageous
Working experience in PC hardware and software setup
Able to independently drive positive outcome/s in the face of difficult situations and/or fronting difficult users Able to multi-task in a fast-paced working environment
Basic technical analytical and troubleshooting skills
Able to support different shift patterns: Morning, afternoon or night shift.
#LPS
Additional Locations :
Malaysia - Kuala Lumpur
Malaysia
Malaysia - Kuala Lumpur