Job Information
Philips Programs and Operations Specialist- Customer Service in Murrysville, Pennsylvania
Customer Experience - Programs and Operations Specialist (Murrysville, PA)
Enhance customer experience by collaborating across multiple departments utilizing data, reporting, and other tools to identify, research, and solve standard and non-standard problems.
Your role:
Will support the business needs by providing excellent Customer Experience
Will support order management, returns, and various business to business transactions
Will allow for interaction with many other teams and departments to expand your knowledge of our business
You're the right fit if:
You have 3 + years’ customer service experience or related experience.
You have an associate degree or bachelor’s degree in a related field (bachelor’s preferred)
You are able to use Microsoft Products with a focus on Microsoft Excel to ensure the smooth operation of the Customer Service business through usage of data & analytics to identify areas of opportunity or improvement. Experience with SAP is a plus.
You can provide operational solutions by analyzing, problem solving, collaborating, and executing against a plan through to completion and improvement of the operation.
You can demonstrate the ability to follow simple and complex work instructions, to actively listen to directions and to perform tasks with little additional follow-up or direction.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You can respond to a high number of internal and external inquiries resolving account, service, and product related questions.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
(This is an office role.)
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our commitment to diversity and inclusion.
Philips Transparency Details
The pay range for this position in Pennsylvania is $51,000 to $99,000
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA .
#LI-Office
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran