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Intermountain Healthcare Patient Placement Specialist in Murray, Utah

Job Description:

This position serves as the first point of contact for the Patient Placement department. This role works closely with the House Supervisor and Patient Flow Nurse to facilitate patient flow and maintain efficient throughput within the hospital.

Job Essentials

  1. Learns new systems and multi-tasks in difficult situations.

  2. Serves as the primary contact for all bed requests from all portals of entry. Communicates complex clinical knowledge regarding admission status and bed availability with facilities, physicians, nurses and other clinical personnel in an appropriate and timely manner.

  3. Makes appropriate bed assignments in Teletracking for all routine bed requests using the patient placement matrix. Prioritizes bed assignments based on urgency of request. Monitors Teletracking for bed requests, bed availability, and anticipated and confirmed discharges. Monitors lengthy or outstanding inpatient bed requests to cancel or update admission requests.

  4. Answers phone calls and communicates and/or escalates complicated placements and phone calls to the Patient Flow nurse.

  5. Works with the Patient Flow nurse to process direct admissions and out of network admits.

  6. Reviews Emergency department volume and surgery schedule to track patient status changes and estimated arrivals.

Additional Details:

Entry Rate: $16.67

Shift: Variable Nights/Days with Rotating Weekends

Minimum Qualifications

  • One year of experience working in customer service.

  • One year experience in the medical field.

  • Demonstrated strong communication, customer service and organizational skills.

  • Demonstrated ability to set priorities and problem solve, independently.

  • Demonstrated ability to handle stressful situations with resolute demeanor.

  • Demonstrated ability to function well in a team environment.

  • Demonstrated motivated and self-directed.

Preferred Qualifications

  • Medical terminology background.

Physical Requirements:

Interact with others requiring the employee to communicate information.

  • and -

Operate computers and other office equipment requiring the ability to move fingers and hands.

  • and -

See and read computer monitors and documents.

  • and -

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.


Valley Center Tower

Work City:


Work State:


Scheduled Weekly Hours:


Being a part of Intermountain Healthcare means joining a world-class team of over 38,000 employees and caregivers while embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.

Our patients deserve the best in healthcare, and we deliver.

To find out more about us, head to our career site here ( .

ADA Statement:

Intermountain Healthcare strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer

Intermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Thanks for your interest in continuing your career with our team!