Kelly Services Virtual Powertrain Support Agent in Murfreesboro, Tennessee
Kelly Services in partnership with Nissan North America is actively recruiting for several Powertrain Call Center Support Agents. This job is a long term contract position with potential to hire permanently and offers a 100% virtual work from home opportunity from anywhere in the U.S.!
In this position, the agent will:
Monitor and respond to requests from dealership personnel.
Assist with answering questions about claims, pre-approvals, and case administration.
Handle support cases or tasks as requested to assist team members
Cooperate with other internal departments in order to provide optimal customer service
Make outbound calls to dealers to provide assistance as needed.
Remotely assist dealers with PC and other technical issues
Field claims coding questions
Assist in creating cases when necessary
Two or more years in a professional environment.
Previous automotive service or parts experience preferred.
Education : High school diploma required. AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training.
Computer Skills: Basic knowledge of Microsoft Office products such as Outlook, Word, Excel and PowerPoint. Ability and willingness to learn new software applications such as CONSULT, OpenScape Contact Center, Simplified SMS, Electronic Parts Catalog and NNAnet. Previous Salesforce.com experience preferred. No travel or driving required
Typing skills: 40 WPM.
Pay : $24/hr
Why Kelly ® ?
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.