Capital One Principal Project Management Specialist in Muntinlupa, Philippines

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Project Management Specialist

Job Summary:

To manage the successful planning, development, administration and execution of projects by identifying project requirements, defining scope and allocating resource (i.e manpower, technology and capital resources, and scheduling resources). To be responsible for building and handling cross-functional teams and forming them into productive, self-directed work group/streams.

Major Responsibilities:

1. Project Planning

Builds a project plan to lay-out timeline, scheduling an resource allocation

  • In-charge of setting-up project in place by assessing project complexity and scope

  • Identifies, organizes, and prepares the specific project needs/requirements to accomplish activities

2. Project management and administration

  • Determines how implementation of project will occur which may involve transition, migration and/or integration of processes, activities, or resources

  • Coordinates the activities to meet all planning requirements and process controls

  • Oversees all communications related to the project

  • Evaluates the quality and timeliness of project milestones achieved; Reviews planned vs. actual resources, including budget, manpower, etc.

  • Handles more than one project at the same time

  • Ensure that sound practices are taking place. Replace old processes with newer ones where feasible, and provides feedback for efficiencies

3. Organizational Collaboration

  • Builds cross functional teams by identifying and assigning project managers on vertical streams and drives the integrated output of these teams

  • Manages multiple groups (i.e. Digi Ops, Payments, BB Core, BB Payments) under the operations department in project set-up and execution to ensure proper structure and governance is in place

  • Works closely with line managers in all departments including HR, IT, Compliance and controls to properly identify work scope and work stream

4. May be assigned/rotated across related sub-functions including

but not limited to sub-functions within Operations

5. All other job-related duties that may be assigned from time to time


Candidate must posses at least a Bachelor's/College Degree, any field.

At least 5 years of working experience as a Project Manager in a call center environment, shared service company, or a multinational company

Project Manager Professional (PMP) Certification is an advantage

Must have end to end experience in project management

Strong collaboration and influencing skills

Results orientation with a bias for action, versatility, and adaptability

Strong quantitative, analytic and project management skills

Effectively communicates key messages for projects

Accurately assess, systematically manage and report risks/issues associated with project

Thrives in an environment with changing priorities

Proficient in Microsoft Office (MS Word, Excel, and PowerPoint)

Must be willing to work in a mid shift or flexible type of schedule

Must be willing to work in Alabang, Muntinlupa