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JOB SUMMARY

The FraudInvestigation Specialist

is responsiblefor fraud case processing, focusing on minimizing bank loss while providing an optimal customer experience.

The Fraud Investigation Specialist works closely and collaboratively with other lines of business and the Manager to detect and report potentially fraudulent activity, and to ensure timely resolution on reported fraud cases.The Specialist partners with management to ensure that systems are optimally utilized to mitigate risk and to report on fraud losses and collections.

DUTIES AND RESPONSIBILITIES

• Process fraud cases accurately and promptly, while complying with regulatory requirements and reducing loss to the bank and its customers.
• Escalate unusual activity and Verafin alerts to cases and perform further investigation consistent with the Bank's policies and
• Effectively communicate with all lines of business to obtain additional information and documentation to complete analysis of identified accounts and provide recommendations for case resolution, including account
• Ensure cases are updated timely, providing clear and concise narratives and customer notification and working with Deposit Operations to post credits as needed
• Interact with Bank staff, other financial institutions, and law enforcement to investigate fraud cases to resolution.
• Develop an understanding of and ensure compliance with all bank policies, applicable laws, and regulations for assigned functional areas
• Maintain current documented procedures
• Research, evaluate, and make recommendations to improve workflows, create operating efficiencies, and manage risk
• Maximize technology to provide a consistent customer experience
• Participate in meetings, training and special projects as required

QUALIFICATIONS

• Bachelor's Degree preferred or a high school diploma and a minimum of two years' banking experience.
• Strong understanding of fraud analytics solutions or a commitment to learn independently and document processes.
• Must possess excellent written and verbal communication skills with the ability to collaborate with others and prepare internal communications relevant to fraud cases.
• Strong attention to detail and ability to work under pressure to meet time-sensitive deadlines.
• Working knowledge of Microsoft Office and One Note required.

ABOUT US

For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey.

Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With 26 conveniently located Peoples Banking Centers spread across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents.

At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology, we ensure an exceptional customer experience at every turn.

Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Equal Housing Lender/ Member FDIC

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://ibankpeoples.applicantpro.c m/jobs/3592812-220029.html