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Citigroup Vice President _ Agile PM/ Coach in Mumbai, India

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Risk Management organization oversees Citi’s risk governance framework and risk appetite, ensures all risks generated by the firm’s businesses are measured, reviewed, and monitored on an ongoing basis.

We’re currently looking for a high caliber professional to join our team as Vice President, Agile P Coach - Hybrid. (Internal Job Title: Vice President– C13 ) based in Mumbai - In dia . . Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • We empower our employees to manage their financial well-being and help them plan for the future.

  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

In this role, you’re expected to:

A Citibank Risk Organization Agile Project Manager acts as a Scrum Master and Coach and leads by example. You are a professional who stays abreast of developments within the Agile Community, can relate them to Project Management industry standards and adapt them to Citi internal PMO needs. While you understand the frameworks (Kanban, Scrum, Less, Lean, etc.) you are at heart a practitioner confidently launching new teams and aiding existing teams to cultivate a truly agile mindset. Your end-product is high performing teams that make significant impacts to the Risk Organization through complex, frequent, and incremental deliverables. You understand the challenges faced by Product Owners establishing a business-driven yet collaborative approach with technical team members and have provided guidance or stepped into that role when asked. You are comfortable working with teams delivering technical solutions as well as teams delivering non-technical solutions (such as Policies, Procedures, Process Changes, Training, Operations, etc.). A successful candidate frequently contributes to the overall Risk Organization strategy by guiding the Product Owners to communicate business value based on measurable and quantitative business objectives and KPIs. Highly developed communication and diplomacy skills are essential in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.


  • Train, enable, and support Product Owners and enduring Agile teams to deliver using Agile methods and Scrum Practices with ultimate focus on business outcomes based on Objective Key Results (OKRs) and Key Performance Indicators (KPIs).

  • Act as Agile Project Manager for compliance with Citi Project Management requirements.

  • Own Scrum/Kanban ceremonies and metrics.

  • Establish and Lead the Scrum and Kanban teams in self-organization, establishing norms, agreements and cadence.

  • Remove impediments and coach the scrum team on removing impediments.

  • Help the product owner to define business value and capture business requirements in Epics/Stories and roadmap format

  • Help the scrum teams accelerate delivery focused on business outcomes

  • Guide team to reaching higher levels of scrum maturity.

  • Inspire the team to learn and continuously improve

  • Challenge the status quo and don't be afraid to be a change champion

  • Influence teams within the Risk organization and build relationships to drive a successful outcomes.

  • Encourage innovative ideas to help address new challenges and drive business results.

  • Utilize Design Thinking and Business Process Engineering to work closely with cross-functional teams and stakeholders to define a project scope and objectives for project members.

  • Engage with 2 to 4 teams concurrently.

As a successful candidate, you’d ideally have the following skills and exposure:


  • 4 - 8 years of Agile practical experience being a Product Owner and/or Scrum Master.

  • Scrum, Design Thinking certification preferred, but not required.

  • Preferred knowledge and experience working in Risk, second line of defense organizations.

  • Preferred financial industry experience.

  • Ability to analyze and think quickly and to resolve conflict.

  • Team builder.

  • Knowledgeable in various Scale frameworks (Kanban, Scrum, Lean, S&S, LeSS, SAFe, Spotify, etc.).

  • Knowledgeable in techniques to fill in gaps in the Scrum. Ability to determine what is Scrum and what is not.

  • Experience with successful Agile techniques.

  • Ability to work with and lead a team.

  • Strong communication, interpersonal and mentoring skills.

  • Ability to adapt to a changing environment.

  • Influencer. Change agent and courageous.

  • Self-motivation and ability to stay focused in the middle of distraction.

  • Superior experience and knowledge in MS Office applications, MS Teams, SharePoint, JIRA, Confluence, Collaborate, VISIO, Adobe Acrobat Professional.


  • Bachelor’s/University degree, Master’s degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

Job Family Group:

Project and Program Management

Job Family:

Project Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.