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Job Description

• The candidate must have strong troubleshooting skills on Database and Database technology products•

• Expertise in Performance issue analysis and providing resolution• Guide customer on Oracle Database Best practices•

• Good written and verbal communication skills.

• Excellent organizational and technical skills.

• Good interpersonal and multi-tasking skills

• Uses formal processes and tools to manage resources, tasks, and changes.

• Creates and maintains process workflow documents to support business needs.

• Acts as a single point of contact for project status. Maintains communication with stakeholders.

• Facilitates and leads project meetings.

• Resource planning in projects.

• Work planning and effort estimation.

• Coordination of project manager / team leader.

• Maintenance and planning of skills.

• Strategic capacity planning at portfolio level.

• Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables

• Analyzing data, including project risks, and resource allocation, tickets, apex tracker data etc.

• Provide the information of work done, work planned to Oracle as well as Client.

• Help in analysis of work done with.

• Ensure that tickets logged by users are addressed and closed post giving solutions

• Ensure that team provides the RCA as per agreement

• Follow the Oracle CSS Governance Processes & Policies and ensure we do not miss any compliance

• Prepare the Service Delivery Plan for the Engagement in line with the Contract

• Make Newsletters of work done / achievements of the teams

Personal Skills

++++++++++++ Strong experience in service delivery and/or project management is required.

• Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.

• Experience on Enterprise Customers is required

• Excellent communication / relationship building skills

• Customer focused and results oriented

• Ability to work under pressure in highly escalated situations

• Organized with strong attention to detail

• Decision making / problem solving skills

Career Level - IC4

Responsibilities

Responsibilities

• Be the single point of contact within Oracle for the customer, acting as their advocate for the service you are responsible for delivering.

• The ACS TAM is a customer advocate and must demonstrate customer obsession by placing the client needs first.

• Provide technical guidance and be part of the customer calls/meeting on adoption of database technology

• Should possess strong technical skills on Database and DB products to advocate to customer the use cases and guide the customer and team of Oracle ACS Engineers through the lifecycle of Oracle Technology product adoption

• Manage the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate documentation

Accountabilities:

• Proactively manage the contract delivery to completion / customer acceptance

• Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction

• Manage any customer escalation that may arise

• Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate

• Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract

• Work in line with customer working practices and procedures, if contractually agreed

• Operate in line with Oracle ACS’s business processes and procedures

• Operate in line with Oracle Global and local HR policies and procedures

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer