Job Information
Indorama Ventures Customer Service Lead in Mumbai, India
Job Description :
Customer Service Lead Role Purpose
Customer Service Lead is an important role responsible that manages a team of CSR that processes customer orders in an efficient and accurate manner. This includes ensuring orders are received, processed and dispatched in a timely manner and ensuring customer satisfaction. The Customer Service Lead will need to have excellent organizational and communication skills, and be able to manage multiple tasks simultaneously and should be able to have communicate and coordinate with different functions. They will also need to have good problem-solving skills and be able to provide excellent customer service.
Customer Service Lead Role
The Customer Service Lead is responsible for managing customer orders and ensuring that they are processed efficiently and accurately. This role involves handling customer inquiries, data entry and order tracking, as well as working with internal departments to ensure orders are fulfilled in a timely manner. The Customer Service Lead must be able to work independently and take initiative in a fast-paced environment.
Customer Service Lead Duties
Processing customer orders
Handling customer enquiries
Maintaining accurate records
Ensuring orders are shipped in a timely manner
Resolving any customer issues
Being an escalation point
Responsible for OTIF
Customer Service Lead Requirements
Ability to handle both domestic and export customer orders accurately and efficiently
Excellent communication and interpersonal skills
Ability to work independently and as part of a team.
Should possess good Business Accumen
Good knowledge of MS Office
Good hands-on experience in SAP (SD Module)
Customer Service Lead Skills
Excellent communication and customer service skills
Ability to work well under pressure
Excellent organizational skills
Ability to work independently and as part of a team.
Should be able to collaborate with different team members of different region.
Knowledge of Export process and documentation
Customer Service Lead Personal Traits
Excellent communication skills
Highly organized
Attention to detail.
Good customer service skills
Educational and Other Requirement
Minimum Graduate
Fluency in English
Minimum 10-12 years of experience in the Customer Service
With minimum 3 years in handling team
Additional Locations:
Indorama Ventures is a world-class chemicals company with a global integrated leader in PET and fibers serving major customers in diversified end-use markets. Following our core strategies, we develop innovative products for customer needs and to make great products for society.