Job Information
Microsoft Corporation Cloud Solution Architect - Security in Multiple Locations, Malaysia
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
We are looking for a Cloud Solution Architect (Security) who is passionate about driving our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Centricity
Customer Satisfaction - Drive positive customer satisfaction & become a trusted advisor.
Customer/Partner Insights - Provide feedback & insights from customers/partners.
Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
Land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.
Business Impact
Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.
Technical Leadership
Learn It All – Align individual skilling to team/area demands & Customer Success goals.
Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
Run Architectural Design Session to build a plan for implementing the solution – Governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
Qualifications
Fluent in reading, writing, and speaking in English AND Bahasa Indonesian/Melayu. Other languages on top of these will be a plus.
Master's or Bachelor's Degree in Computer Science, Information Technology, or related field (or equivalent experience)
8+ years of relevant industry experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies.
Certification in Microsoft 365 Security Administration or Azure Security
One or more of Industry certifications such as CISSP, CCSP, IAAP, etc. preferred.
Deep knowledge of Security Information and Event Management (SIEM) systems; Next Gen Web Application Firewalls and Secure Web Gateways; Threat detection technologies; Log analysis and Incident Response; Cloud security technologies, architectures and concepts such as Zero Trust, cloud security posture management, cloud workload protection, Cloud code security and Cloud infrastructure entitlement management.
Extensive working experience with Security in the context of Cloud Computing: Infrastructure as a Service (IaaS), Platform as a Services (PaaS), and Software as a service and understanding of one or more cloud security standards and frameworks such as CIS, NIST, CSA, etc.
Experience with managing critical and complex customer situations or incidents.
Strong interpersonal, presentation, and communications skills and the ability to work with customers at the C-level.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .