Job Information
Illinois Employer Customer Service Specialist in Mt. Prospect, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11780705
Mizkan America, Inc.
Job Title: Customer Service Specialist
Based in Mount Prospect, IL, Mizkan America is a subsidiary of the Mizkan Group, a
global, family-owned company that has been Bringing Flavor to Life for more than 220
years. As one of the leading makers of vinegars, condiments and sauces in the United
States, Mizkan America maintains 12 manufacturing facilities that serve the retail, food
service, specialty-Asian, and food-ingredient trade channels. We are committed to
following our two core principles: continuously challenging the status quo and delivering
only the finest products for our customers. Our leadership seeks out, embraces, and
implements ideas for improvement from all of its employees. Transparency and
accountability are two key factors that drive our companys overall management
approach.
We are looking for people who are seeking to deliver their best so that we can deliver
ours. Above all, were dedicated to maximizing the potential of our greatest assetsour
team members. Thats reflected in our ongoing commitment to recruit, develop, reward
and retain our talented, multicultural workforce. We hope to see you as part of our
teams future success!
SUMMARY: The Customer Service Specialist processes customer orders and
provides support to customers, brokers, and Sales. This person acts as liaison between
Supply Chain, Sales, Operations, Accounting, and our brokers to ensure our customers
get their orders on time and complete. This position reports to the Customer Service
Manager.
This job description reflects assignment of essential functions. It is not inclusive of all
tasks that may be assigned. This a hybrid position requiring in office and remote work
environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide customer service support to our customers and brokers, domestic and
export
Respond to all inquiries in a timely and professional manner and notify
customers, brokers, Sales, and Customer Service Lead of all service issues
Process incoming orders in a timely manner and ensure that all orders with
pricing discrepancies are addressed with appropriate parties. This is both manual
and via EDI
Work with Accounts Receivables Department regarding credit held orders and
address deduction issues
Act as liaison between the manufacturing plants, Supply Chain, Accounting, and
the customer to ensure orders are shipped complete and on time
Review all sales orders to guarantee they meet Mizkan America, Inc. Order
Processing Policies
Running daily and ad hoc reports utilizing Microsoft D365 reporting tools
Perform accuracy checks on sales orders
Electronic filing
Complete other duties as assigned by the Customer Service Manager.
EDUCATION, EXPERIENCE, AND QUALIFICATIONS
Associate degree is preferred, preferably in Business, Business Management,
Communications or equivalent.
Minimum two years ERP experience; Microsoft D365 preferred.
Experience in a high-volume customer environment.
Outstanding communication and people skills are essential.
Advanced organization and time management skills with ability to manage
multiple priorities, projects, and deadlines.
Food Industry background is a plus but a minimum of 2 years customer service
experience in a manufacturing environment is required.
Experience working with export as well as domestic customers preferred.
Computer literacy required.
Intermediate to Advanced knowledge of Microsoft Office Suite with particular
focus on Excel.
This position may require working overtime to accommodate customer demands
Weekend shifts may be required on occasion based on business needs