Job Information
Blarney Castle Oil Co Shift Supervisor in Mt Pleasant, Michigan
Responsibilities
Why Blarney Castle? We're the heart of retail Convenience Store operations in Michigan! We're family-owned and have grown up in Michigan since our founding in 1933. Today we're delighted to have over 1,700 smart, experienced and fun team members across the state, all with one purpose in mind -- building great customer experiences one person at a time.
JOB PURPOSE:
This full-time position contributes to Blarney Castle's success by assisting the store manager in providing work direction to a team of store associates to create and maintain our standards of service, cleanliness, and product quality for our customers. The shift supervisor will be responsible for supervising operations by deploying employees and delegating tasks to ensure BCOC's standards of service are met and are closely adhered to.
Your Role
Your duties will be performed during the any shift, based on business needs.
Be willing to work at different locations, as directed by your District Manager, based on business needs.
Displays a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention of the staff.
Identifies, communicates, and delegates appropriate responsibilities to employees to ensure a smooth flow of operations.
Creates a positive learning environment by providing clear, specific, and timely coaching to employees on shift to ensure operational excellence and improve employee performance.
Assists with new employee training by positively reinforcing successful performance and providing respectful and encouraging coaching as needed. Provides feedback to store manager on employee's performance during shift.
Ensures that inventory levels are properly maintained within c-store operations to established standards.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Follows BCOC's operational policies, and procedures, including those for cash handling, safety, and security. Assists in ensuring the safety of employees during their shift and properly documents any incidents that occur.
Must be able to complete Company sponsored training and required updates within specified training periods.
Well-developed oral and written communication skills and interpersonal skills are necessary to communicate clea