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Google Product Support Manager, Google Nest in Mountain View, California

As a Product Support Manager for Google Nest, you’ll lead a group of Product Specialist that oversee the product support strategy for the Made by Google family of products. You will be responsible for managing and developing a team of Product Specialists that oversee global Google Hardware devices. The team will be responsible for advocating for our users, developing strategies to support them and engage in an array of activities that drive product success. You will be the primary product lead for the team, and will oversee support planning and preparing the team for all product launches. In addition, you will be responsible for driving highly cross-functional strategic initiatives focused on scaling and improving our operations to support our constantly evolving hardware product portfolio.

Google's mission is to organize the world's information and make it universally accessible and useful. Only one thing consistently stands in the way between our users and the world's information—hardware. Our Consumer Hardware team researches, designs, and develops new technologies and hardware to make our user's interaction with computing faster, more powerful, and seamless. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, our Consumer Hardware team is making people's lives better through technology.