Job Information
TEKsystems Desktop Support Specialist in Mount Prospect, Illinois
Description:
Looking for an IT professional who possesses a strong understanding of end point hardware and application support by providing excellent customer service and troubleshooting skills. In addition, this role will require the ability to balance project work and day to day support in a fast-paced environment.
• Creating, tracking, and resolving IT trouble tickets (Level I/II)
• Windows Desktop support
• Active Directory Level I/II support (Access Controls, Group Membership, Security)
• Microsoft Exchange Level I/II support (add, manage, remove mail users)
• Experience with Microsoft 365 support including Microsoft Teams calling
• File & Print Server support/troubleshooting
• Software repository management and deployment (Windows Deployment Services)
• Hardware deployment of computers, printers etc
• General workstation troubleshooting
• Third party application support
• Maintain a register of IT assets
• Develop, maintain, and organize system administrator technical documentation
• Manage site network cabling/patching
• Participate in IT Projects
• Deliver end user technical training where required
• Provide absence cover for other site-based IT team members.
Skills:
Desktop, Windows 10, Active directory, Imaging, Office 365, Customer service, Deployment, Intune, PowerShell scripting
Top Skills Details:
Windows OS troubleshooting
Office 365 - Basic support of applications admin experience would be great
Active Directory
Intune experience is a nice to have.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k)Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.