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Soaring Eagle Casino SER Sous Chef-Pastry in Mount Pleasant, Michigan

Days and Shifts: Varies

Wage: $20.67

*Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

Under the supervision of the SECR Food & Beverage Chef, assure that guests of the Soaring Eagle Casino & Resort receive the highest quality levels of food when dining in our restaurants. Supervise the Culinary Shift Supervisor and culinary line staff to ensure that all food is prepared at the highest standards of quality.

Essential Duties and Responsibilities:

  • Ensure strict levels of control in regards to HACCP, quality, safety, recipe adherence, prep and pull, production lists, and training.
  • Maintain all sanitation rules and regulations.
  • Supervise area personnel.
  • Assist Department Chef with departmental reports, paperwork, recording of attendance, timekeeping, and dealing with employee issues.
  • Estimate food cost where applicable, be familiar with inventory, and ordering procedures.
  • Direct the assignment of personnel where applicable.
  • Investigate and resolve food quality and service complaints if needed.
  • Insure all food preparation and methodology is in keeping with classical culinary standards.
  • Oversee Culinary Shift Supervisor in assisting Department Chef and Manager in all aspects of internal inventory control (counts, ordering, proper rotation of products, cooler cleanliness and maintenance).
  • Schedule Culinary Shift Supervisor and oversee schedule for line employees for the outlet.
  • Ensure that all foods are prepared with the highest of standards of taste and presentation and never compromise quality.
  • Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
  • Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
  • The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

  • Contact with associates to offer guidance in daily duties.
  • Contact with the SECR Executive Sous Chef and other managerial staff to ensure our guests are receiving the best service possible.

Knowledge, Skills, and Abilities:

Knowledge of food preparation methods and techniques.

Knowledge of operation of food preparation equipment and machinery.

Knowledge of operation of holding ovens and baking ovens.

Knowledge of the proper use and maintenance of major kitchen equipment including stoves, ovens, refrigeration units, slivers, knives, and dish machines.

Knowledge of inventory control.

Skill in supervising and managing assigned staff.

Skill in overseeing the preparation and quality of food.

Ability to work in a busy, fast paced work environment and to perform in a professional appearance and manner.

Ability to work well under pressure.

Ability to communicate effectively both verbally and in writing.

Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.

Ability to maintain confidentiality.

Ability to work independently and meet strict time lines.

Ability to make solid deci

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