Job Information
Delco Development Aloft Night Auditor in Mount Laurel, New Jersey
Position Overview:
The Night Auditor welcomes and registers guests, establishes credit, directs guest to room, relays messages, answers questions about services, secures valuables. The position also assists in completion of accounting daily, balancing systems, and research out of balance amounts.
Essential Duties & Responsibilities:
Willingness to accept the most effective role
Welcomes guest by greeting, answering questions, responding to requests
Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys
Collects revenue by entering services and charges, computing bill, obtaining payment and establishes credit by verifying credit cards or obtaining cash
Conveys information to guest by receiving and transmitting messages, mail, faxes, packages, etc.
Provides a concierge duty to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, shopping, business and travel
Maintains records by entering room and guest account data
Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
Secures guest valuables by processing lost and found
Contributes to team effort by accomplishing projects/tasks as needed
Completes a nightly bucket check
Runs night audit feature in property management according to the property night audit checklist
Reconcile pay per view movie/game system with property management system
Print appropriate reports and distribute to management
Prepare front desk for upcoming day by removing departing registration cards, posting updated reports, etc.
Assist in completion of the daily for accounting – researching any out of balance amounts each night
Batch credit cards/gift cards and research any variance each night
Ensure operating systems balance each night and organizes credit card receipts by type
Research any balances in accounts nightly and check them in and out each night
Provide necessary daily revenues reporting to management each morning
Communicate to management and Front Desk Supervision of overnight details
Fill out Manager On Duty (MOD) checklist
Communicates with Supervisor for any special duties, or requests
Assists in other nightly processes or other duties as specified by management on an "as need" basis
Qualifications:
2+ years of customer service experience preferred; prior supervisory experience a plus
Ability to work all shifts, including overnights and weekends.
Excellent customer-oriented telephone etiquette required
Projects professional tone at all times and with the ability to quickly establish rapport with guest
Ability to multitask, insure accuracy, and remain highly organized
Ability to stand and/or sit long for periods during shift
Lift up to thirty (30) pounds, unassisted
Exposure to chemicals
I have read and understand the job description of Night Auditor and understand management reserves the right to revise the job or require other tasks to be performed as assigned.