Campus Pride Jobs

JOB REQUIREMENTS: DESCRIPTION/RESPONSIBILITIES: General information Job Title Airport Customer Service Supervisor - CWA - 3008 Date Friday, April 19, 2024 State Wisconsin City Mosinee Base Pay Rate: \$ 18.00 Full/Part Time Full Time Shift A.M. shift, P.M. shift Requirements and Description Essential Functions / Key Responsibilities * Supervises and coordinates daily activities of employees to ensure safe and effective operations. * Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws. * Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. * Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner. * Communicates with manager concerning any problems or issues. * Schedules and conducts shift meetings. * Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.). * Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Working Conditions Work Schedule * You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment. Work Environment * Must be able to be alert to moving vehicles or aircraft and use radio equipment. * Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. Supervisory Responsibilities * Supervise team of Customer Service Agents and Leads. \"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.\" ***** OTHER EXPERIENCE AND QUALIFICATIONS: Basic Qualifications Pre-requisites * Valid Driver\'s License. * Ability to pass a pre-employment drug screen. * Ability to pass up to a 10-year background check. * Must be at least 18 years of age. * Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. * Must complete SIDA training to obtain airport authority identification security. Experience * 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities * Excellent customer service skills. * Strong work ethic. * Ability to work in a team oriented environment. * Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. * Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. Preferred Qualifications Education * High School diploma or GED. Knowledge, Skills & Abilities * Able to communicate information and instructions verbally and/or via radio equipment. * Able to communicate effectively in a professional manner. * Strong leadership qualities and ability to create a passionate and efficient workforce. * Able to effectively resolve employee conflicts. * Ability to apply creative solutions that have a positive impact on results. Physical Demands/Requirements * Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 po ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=0dbe19996c1eafab72e6a29da1af59e1 Other: Applicants ONLY to apply via URL link provided!