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Salesforce IT Architect

Date: May 9, 2024

Location: Morrisville, NC, US

Company: Teleflex

Expected Travel : Up to 25%

Requisition ID :10288

About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit teleflex.com.

Global Functions – The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

Teleflex is about to embark on a journey to implement Salesforce Service Cloud to our Customer Service teams globally. This project is part of the larger Project Phoenix which is the Global S4 implementation. The Salesforce Architect will work closely with business leaders at all levels of the organization to recommend the best business solutions given a set of requirements for the successful implementation of Service Cloud globally. The architect will lead a team of talented individuals (both internal and consultants) in the design, build, delivery and on-going support of the solution.

Principal Responsibilities

• Lead and participate in the design, development, and deployment of Salesforce Service Cloud to support business initiatives. This includes architecting, designing, and building the solution as well as the customization, extension, and implementation of third-party software products which integrate with it.

• Work with customers, end users, and development partners to define and assess application and technical requirements.

• Understand the current state of technology to define opportunities that create business value.

• Translate business requirements into user stories to be used by functional and technical teams for implementation.

• Apply technical knowledge to all phases of systems analysis and consider the business implications of the application to the current and future business environment.

• Develop detailed system design documents to support system requirements and comply with Teleflex standards.

• Arrange and conduct functional and/or technical design reviews with a cross functional team.

• Manage Salesforce Service Cloud integration points with SAP ERP such as customer data, product data, and pricing using APIs and RFC calls.

• Manage Service Cloud integration points with Telephony and Workforce Management Systems such as Sinch Contact Pro and Calabrio.

• Act as an expert technical lead on Salesforce Service Cloud business processes.

• Lead, evaluate, develop, test, and deploy the release of system changes according to quality processes and procedures.

• Track, monitor, review, and report project progress where appropriate.

• Recognize, analyze, and solve system or applications problems as they are encountered.

• Provide technical Salesforce leadership in projects and rollouts of the application.

• Support successful project implementation phases on a business, conceptual, and programming level.

• Share ideas, information, knowledge, and data proactively to accomplish collaboration for the success of the team, project, or task.

• Provide technical leadership, guidance, and education to other team members or to service providers.

Education / Experience Requirements

• Bachelor’s degree

• At least 5 years of experience in Salesforce Service Cloud.

• Participation in a functional leadership role in multiple Salesforce implementations required.

• Experience with all aspects of system implementation including, but not limited to, gathering requirements, designing the future state solution, supporting testing, implementing, and providing post go-live support.

• Minimum Salesforce Certifications: Administrator, Platform App Builder, Service Cloud Consultant

• Experience with Einstein Analytics and Lightning

• Experience working in B2B environments

• Strong Java knowledge and experience.

• Experience in a FDA regulated environment preferred.

• Experience with implementations using agile methodology.

Specialized Skills / Other Requirements

• Big picture thinker while being an in-depth problem solver

• Passionate for soliving complex business problems

• Strong organizational skills, including multi-tasking and time-management

• Ability to communicate at all levels of the organization

• Strong team work skills

TRAVEL REQUIRED: 10-20 %

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Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose.Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.